Sharon A.
Love It!
I love how my dog’s picture turned out! Wish I had ordered a larger size. Perhaps when I download the digital that I included with my order, I can go up a size without altering the quality of the picture. Thanks so much!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sharon A.
I love how my dog’s picture turned out! Wish I had ordered a larger size. Perhaps when I download the digital that I included with my order, I can go up a size without altering the quality of the picture. Thanks so much!
Unhappy
My product was supposed to be delivered to UPS around the 3/13/24 and UPS never got it. It was supposed to be delivered by 3/27/24. They are resending it, but I have no Birthday gift for my friend. I did finally get the resent product.
Response from West & WillowApr 19, 2024
Hello Brett, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Joyce H.
The ordering experience is extremely easy. Each screen was clear and concise.
Reese V.
Customer support was very helpful. Efficient, kind and accommodating. I am very appreciative!
Amy C.
I was kind of disappointed. The sales add shows beautiful big dog portraits. I chose a 4 dog picture. The dogs look like they were just cropped out of photos and plopped on a page. They are not scaled up. I have a huge green background with 4 small dog heads on the bottom, and a instagram filter on top.
Response from West & WillowApr 19, 2024
Hi Amy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Faye S.
It's SUPER adorable and it is exactly like my dog. My husband loves it...but...the frame is very cheap. I wish I just ordered the print then got my own frame for a fraction of the cost to put it in. I don't feel it was worth $100 total. Adore the print...
Response from West & WillowApr 19, 2024
Hi Faye, We loved doing your portrait! Such a cutie! 😁Thank you for sharing this love!
Deneen M H.
Would like to see an example of the product before purchase. I wasn't happy with the last item I purchased. And it's not cheap
Response from West & WillowApr 19, 2024
Hi Deneen, We’re sorry to hear that your experience was less than satisfactory. As of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Angie S.
Great experience, quick and easy to order!