Lauren G.
Customer service was great
Customer service was great, they responded quickly and professionally!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lauren G.
Customer service was great, they responded quickly and professionally!
Monse A.
There was so many options to choose from! The website is great! I can’t wait to see my poster and mug!
MB
I love the idea and the images of my dogs are great, but there is a silhouette (of other) names behind the lettering of my dogs names. Very subtle but still noticeable.
Response from West & WillowMay 2, 2024
Hi Mitzi, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Tanya H.
West & Willow is a very professional company. They are very helpful and do amazing artwork.
Grahame E.
Very disappointed with the size of the portrait ( given the cost!) and the appearance on the Insta ads make them appear much larger
Response from West & WillowMay 2, 2024
Hi Grahame, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Janna M.
My print was sent in a flimsy box, which was crushed and the item damaged. I was advised that a replacement was coming but, nothing so far. The print would be lovely, if not damaged but, the service, not as lovely.
Alexa W.
Love my portrait of my dog! I can’t stop looking at it!
AJ M.
Literally PERFECT! You captured our girl perfectly and we are obsessed ❤️