Arianna C.
Very realistic
I loved it! Super realistic to my boys
Response from West & WillowFeb 23, 2026
Hello Arianna, We love hearing that! 💛 So happy it looks just like your boys — that’s exactly what we aim for! 🐾

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Arianna C.
I loved it! Super realistic to my boys
Response from West & WillowFeb 23, 2026
Hello Arianna, We love hearing that! 💛 So happy it looks just like your boys — that’s exactly what we aim for! 🐾
AK
Proportion size is a little off (too skinny body to head) on the photo frame which otherwise is nice quality. The mug is not worth it - looks unprofessional/poor quality- the words/font of the pet’s name and West & Willow brand is not nearly as sharp and fine line black like the sketch of the pet. Would probably go with a different company if ever again. It’s disheartening because in our instance, it was a memorial order.
Response from West & WillowFeb 23, 2026
Hello AK, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Sandra N.
The image is realistic and a good likeness to the picture we sent. Very quick delivery. Thank you!
Response from West & WillowFeb 23, 2026
Hello Sandra, Thank you so much! 💛 We’re so glad the portrait was a true likeness and that it arrived quickly. We truly appreciate you!
Elizabeth C.
Easy process. Friendly and efficient
Response from West & WillowFeb 23, 2026
Hello Elizabeth, Thank you so much! 💛 We’re so glad the process felt easy and that you had a friendly, efficient experience — that’s exactly what we aim for!
Courtney
Two weeks ago I lost my baby Reece. She was only two years old, and it’s been incredibly hard. I was honestly nervous to order a custom portrait because I didn’t know if anything could truly capture her, but when I opened it, it felt like I was looking into her eyes again. Everything about it is perfect and so, so beautiful. This portrait means more to me than I can put into words, and I’m beyond grateful to have something so special to remember my sweet baby by.
Response from West & WillowFeb 23, 2026
Hello Courtney, We are so deeply sorry for your loss of sweet Reece 💛 Our hearts truly go out to you. It means more than we can say that her portrait brought you even a small sense of comfort. Knowing it feels like you’re looking into her eyes again is exactly why we do what we do. Thank you for trusting us with something so incredibly precious.
Niki Y.
They were quick to assist and very helpful when I made a mistake and needed to cancel my original order. However, I was incredibly disappointed when my picture finally arrived. Picture barely resembles photo submitted - doesn’t even look like the same dog - and I never received my digital download that I paid extra for (which may be a good thing considering how the picture came out).
Response from West & WillowFeb 23, 2026
Hello Niki, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Darcy
Edit: The company reached out to me and offered to correct the photo. They have top notch customer service! Would have been nice to have the option to review prior to sending. You put shaggy hair on the dog and the dog has a very fine short coat.
Response from West & WillowFeb 23, 2026
Hello Darcy, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Sarah
Second time getting a portrait done of our dogs by west and willow and they both came AMAZING
Response from West & WillowFeb 23, 2026
Hello Sarah, Thank you so much for coming back to us again! 💛 We’re beyond happy both portraits turned out amazing — it truly means the world to have your continued support! 🐾