West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Meagan O.
I had high expectations using this company for a pet portrait of my dog and they did not disappoint! I am so happy with my purchase I will definitely use them again for my other dogs. 10/10 recommended, it’s worth !
Response from West & WillowMar 4, 2026
Hello Meagan, Thank you so much for the kind words! 💛 We’re thrilled we could meet your expectations and that you love your portrait. We’d be honored to create pieces for your other dogs too! 🐾
Jen
Unfortunately, the picture did not turn out as anticipated. My dog’s coloring is off and is very dark against the white background. For us to have a good look at it we need to flash a light on it. All the other pictures of the dogs I see are much more vibrant and clear.
Response from West & WillowMar 4, 2026
Hi Jennifer! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Tristen L.
I have asked twice now for an update on my order and still no response. You guys helped me with a redo and I’m grateful for that but I started this whole process the beginning of January and it’s now March!!!
Response from West & WillowMar 4, 2026
Hi, Tristen! So sorry for the delay 😔 I’ve chased our team again and marked your order as urgent — you should get an update to your email ASAP. Thanks so much for your patience ❤️
Libby B.
Love it! Looks fantastic!
Response from West & WillowMar 4, 2026
Thank you so much! We’re thrilled to hear you love it, Libby! ❤️
Kim Z.
BUYER BEWARE! Twice order is damaged and now I s as m being shipped a 3rd image I don’t want! No calls / emails after first order was damaged. W&W just keeps sending damaged items. Prints are cheap and not worth the $$. Going to file complaint with BBB.
Response from West & WillowMar 4, 2026
Hi Kim, So sorry to hear this, this is definitely an isolated case. We’ll make sure to do an extra round of quality checks and raise this with the carrier. We completely understand your frustration and appreciate you letting us know ❤️ Thank you!
Cheryl L.
Order left in garage so wouldn’t get wet as we had a house fire last year
Response from West & WillowFeb 28, 2026
Hello Cheryl, Thank you so much for letting us know 💛 We’re glad the order was placed somewhere safe and protected. We’re also so sorry to hear about your house fire last year — we truly hope everything is getting back to normal for you.
Codie W.
I finally received my purchase and it was perfect. Very detailed and my friend loved it. Order at least a month in advance if you are ordering from Canada - mine came after a month. We placed another order this week for another gift, very happy!
Response from West & WillowMar 4, 2026
Hi, Codie! So sorry to hear that! That’s not good as your order should have arrived by now. Leave this with us, our team will contact you ASAP. We really appreciate your patience and hope to get this sorted so you can have a better experience
Erin F.
Portrait was perfect❤️
Response from West & WillowFeb 28, 2026
Hello Erin, We love hearing that ❤️ So happy your portrait was perfect — thank you for your kind words! 💛
