Mandy H.
Amazing, life like portrait!
Order came quickly and the portrait was so life like. I highly recommend to any pet lover!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mandy H.
Order came quickly and the portrait was so life like. I highly recommend to any pet lover!
angela C.
I placed an order with 2 dogs. I hadn’t heard anything so I emailed support and they informed me the second photo didn’t download. I would have appreciated them reaching out once they noticed and couldn’t move forward. Those 2 lost week didn’t allow for my husband to receive his gift on Father’s Day. That was a bit frustrating. Once the rep reach out she was very helpful. But still didn’t know when to expect my order. Still have to received my order so I don’t know the quality yet. The most frustrating thing was not having a phone number to contact to move things along.
Response from West & WillowAug 2, 2024
Hi Angela, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Erin N.
Looks great! Came quickly and very happy with result.
Alyssa
The products I received were amazing and look just like my sweet dog! So happy with the quality and detail
Jean B.
You can see the crease marks from being rolled up. Also looks cheap. This was supposed to be a Father’s Day gift and shipping was delayed several times. Disappointed.
Response from West & WillowAug 1, 2024
Hi Jean, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Karen M.
The picture looks wonderful. The only thing I can say is that if I would have seen a proof I would have said that my one dog is bigger then the other but how it was cropped, he looks smaller. Still happy with it.
Response from West & WillowJul 4, 2024
Hi Karen, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
K. M.
I ordered a picture for my husband for Fathers Day three weeks ago and I still don’t have it. I’ve emailed many times requesting an ETA. The only response I got was that they needed pictures. So I resent the same pictures I sent with my order and still there has been no word on when it will arrive. Father’s Day is tomorrow and it won’t be here in time. Your advertisement said 2-3 weeks so I went ahead and ordered it because Fathers Day was 3 weeks away. We just lost our beloved 4 legged son a little over three weeks ago so I was really hoping to give this to him as a wonderful memorial. When I resent the pictures I let them know that I needed it for Father’s Day. I was assured that they would stay on top of this order. I can’t rate anything else yet because I don’t have the product but this is the second email request for a review so this is the best I can do.
Response from West & WillowJul 4, 2024
Hi Karen, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Lisa C.
The painting of our dogs is amazing!!! Both of their personalities are captured perfectly. Fast shipping and wonderful artwork.