AT
Great customer service
Great customer service. Love my pet portraits!

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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AT
Great customer service. Love my pet portraits!
Lisa H.
I'm still waiting on a pendant the picture came very promptly but nothing about when the pendant would arrive
Response from West & WillowNov 14, 2024
Hi Lisa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jeanie E.
The ordering process was simple & easy to understand. Delivery was faster than expected. Artwork & detail was beautiful! Loved it!
Sonia G.
The photo frame was delivered intact and the waiting time for delivery was reasonable
Patti H.
The left side of my dog is waaay out of proportion!! I’m not sure why the “artist” thought a dog would be heavy on one side. The dog is very fit and the portrait makes her look fat. The right side snd face are good.
Response from West & WillowNov 14, 2024
Hi Patti, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
M.D
They were nice, I just expected quality to be little better.
Response from West & WillowNov 14, 2024
Hi Marcy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further.
Brooke H.
Love it! Tobi looks great.
Jenna J.
I paid for a digital copy and it told me it’s available and I don’t see it in my email or account
Response from West & WillowNov 14, 2024
Hello Jenna, We hate to hear this! We are reaching out to your email now to help get this resolved for you.