West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kari
Ordering process was simple and easy. I have ordered 4 times previously and this time was just as great as before. The picture turned out amazing!
Response from West & WillowApr 25, 2026
Hello Kari, Thank you so much for your continued support! We’re thrilled to hear the ordering process was simple and that your experience was just as great as before. It means a lot that you keep coming back, and we’re so glad you love how the picture turned out!
Gustavo V.
I’ve sent 2 emails in reference to my order (my cat wrong color) and haven’t heard back.
Response from West & WillowMay 4, 2026
Hello Gustavo, We’re sorry for any frustration caused. We have responded to your emails, so please kindly check your inbox (and spam/junk folder just in case). If you’re still unable to locate our reply, feel free to reach out again and we’ll be happy to assist you further.
GTC
Just a great experience from beginning to end. I love my art. This is my 6th time to use them.
Response from West & WillowApr 25, 2026
Hello GTC, Thank you so much for your continued support! We’re honored this is your 6th order and thrilled to hear you had a great experience from beginning to end. It truly means a lot that you love your art!
Eric E.
Great!!!!!
Response from West & WillowApr 25, 2026
Hello Eric, Thank you so much! We truly appreciate your enthusiasm—so glad you’re happy!
Bailey
Never received an order confirmation. Then when I received the portrait the name was spelled wrong. I contacted customer support and have not heard anything back.
Response from West & WillowApr 25, 2026
Hello Bailey, We sincerely apologize for the experience and the frustration caused, especially with the misspelled name and lack of response. We can confirm that your order has already been delivered, and we’re truly sorry for the issues you encountered. If you still have any concerns, please feel free to reach out to us, and we’ll be more than happy to assist you further.
Sachi Y.
I absolutely love the painting and frames of my doggies. Looks amazing over my bed !!
Response from West & WillowApr 21, 2026
Hello Sachi, Thank you so much! We’re thrilled you love the painting and frames of your doggies—it sounds perfect over your bed. Enjoy your beautiful piece!
Deborah G.
Picture was beautiful and everything with ordering and shipping was good. The only exception is the size of the lettering for my pet's name. It was to small and disproportionate to the size of the picture.
Response from West & WillowApr 25, 2026
Hello Deborah, Thank you for your thoughtful feedback! We’re so glad to hear you found the picture beautiful and that the ordering and shipping process went smoothly. We appreciate you pointing out the issue with the lettering size, and we’ll be sure to share this with our team as we continue to improve.
Norma P.
The quality of the picture was beautiful
Response from West & WillowApr 21, 2026
Hello Norma, Thank you so much! We’re so glad to hear you found the picture beautiful—it truly means a lot to us!
