West & WillowReviews of westandwillow.com

Response from West & WillowMay 9, 2026

Hello Morgan, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

Response from West & WillowMay 10, 2026

Hello Jamie, We sincerely apologize for the lack of communication and the delay you’ve experienced, especially after purchasing front-of-line service and a preview. This is not the experience we aim to provide, and we truly appreciate you bringing this to our attention.

Response from West & WillowMay 4, 2026

Hello Karen, Thank you so much! We’re glad our team could assist you with your photo and make the process smooth. It means a lot to hear you had a great experience with our customer service!

Response from West & WillowMay 4, 2026

Hello Misty, We sincerely apologize for the delay and the frustration this has caused, especially given the timing for Mother’s Day. This is not the level of service we aim to provide. We understand how disappointing this must be and truly appreciate your patience while we work to resolve this as quickly as possible.

Response from West & WillowMay 4, 2026

Hello Travis, We sincerely apologize for the delay and the frustration caused, especially regarding the timing of the shipment and lack of response. This is not the experience we aim to provide, and we truly appreciate your feedback.

Response from West & WillowMay 2, 2026

Hello M. Larimer, Thank you so much for your thoughtful feedback! We’re thrilled to hear the portrait captured your pups in the simple, sleek way you were looking for. It means a lot to know the artwork feels spot on and adds that extra warmth to your home. Thank you again for your kind words!

Response from West & WillowMay 2, 2026

Hello Cortney, Thank you so much for your continued support! We’re thrilled to hear you’ve loved every print and frame. Sounds like it might finally be time to treat yourself—we’d love to create something special just for you!

Response from West & WillowMay 2, 2026

Hello Alyssa, Thank you so much! We’re thrilled to hear you had an excellent experience with our customer service—it truly means a lot to us!