West & WillowReviews of westandwillow.com

The portrait of our Cat came out better than expected. The quality is amazing, couldn’t be happier.

Amazing portrait of my corgi! 5 stars all around!

It looks just like my dog! The greatest way to honor your pet is by ordering from west and willow!

Two months after placing my order, I still haven’t received the items

I am extremely disappointed with my experience with West & Willow and their lack of customer service. I placed an order on February 5th, and not only did they send me the wrong item, but after weeks of waiting for a replacement, I still have not received it. Customer service has been terrible throughout this process. After reaching out multiple times, they provided tracking information, yet UPS doesn’t even have possession of the package. When I requested to speak with a manager, they completely ignored my request and sent another generic response. No apology, no effort to make things right—just empty reassurances. It has now been over a month, and I am left without my order, no resolution, and no compensation for their mistake. This has been a frustrating and disappointing experience, and I would not recommend ordering from them. If you value good customer service and reliability, I’d suggest looking elsewhere

Our painting turned out perfectly! We couldn't be more happy with it!

Chloe’s picture turned out great! I am very happy with how it looks. The colors are perfect. It arrived quickly too. We miss Chloe so much. Getting to see her beautiful face makes us so happy. I highly recommend West & Willow!

Ordered pictures of my cats for my husband for Christmas. They arrived and were awful. They looked like grumpy cats. I didn't realize there was no review proof ahead of time and figured that was the issue. We went through the replacement process and were allowed to view proofs. They sent them out and they were in different frames then the originals and the art work was again awful. They were dark and despite multiple reviews between us and months of back and forth they are not fit to display. I have asked for a full refund and they will not provide it. They refunded the frames, but I'm out $150 and a ruined Christmas gift. This is not a good business. The artwork was actually offensively bad. That they even drew sad and sullen photos of loved ones is just so heartbreaking. Do not use this company. Find a real artist to do portraits. This place is a scam.