West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Christine
Still waiting for my proofs or a response to my email. Your email on your web site is incorrect. Extremely worried I’ve been ripped off.
Response from West & WillowMay 19, 2026
Hello Christine, We apologize for the delay. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
Samantha P.
Love ordering from west and willow.
Response from West & WillowMay 12, 2026
Hello Samantha, Thank you so much! We truly appreciate your support and are so glad you love ordering from us!
Missy S.
I had made a mistake when placing my order and their customer service quickly resolved my issue and I was able to place another order with no problem. Our picture turned out so good and my sister who lost her dog was in tears when she opened it! Great company and great work!
Response from West & WillowMay 12, 2026
Hello Missy, Thank you so much for your kind words! We’re glad our team could quickly resolve the issue and make the process smooth for you. It truly means a lot to hear the portrait turned out so well and had such a meaningful impact—thank you for trusting us with such a special gift!
Jackee B.
It turned out so cute. Worth the wait!
Response from West & WillowMay 12, 2026
Hello Jackee, Thank you so much! We’re so glad you think it turned out cute and that it was worth the wait—it truly means a lot to us!
M.O.
I haven't seen the artwork for my recent order yet (I received a set as a gift quite some time ago and loved it). I would say that charging for a digital proof is disgusting, especially considering the crazy prices; I guess you gotta get greedy before AI replaces all this type of 'work'. If I'm paying ~200 CAD for some digital artwork a digital proof should be included in that price.
Response from West & WillowMay 12, 2026
Hello M.O., We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. We understand your concerns regarding the digital proof and pricing, and we’ll be sure to pass this along to our team. Your input is valuable as we continue to improve our experience.
Heidi
Ordered on April 28th, today is May 11th. Paid extra for a preview and to skip the line. Still waiting on a preview that was supposed to only take 48 hours. Preview was NOT sent to junk or other email folder btw
Response from West & WillowMay 12, 2026
Hello Heidi, We apologize for what happened. I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help.
HI
Well, I got a necklace instead of a keychain. Also, the amount of emails was way over board. When I finally received the tracking ID it didn't work. The Shop app just said it was pending information. As for the product and the etching it was good and the product quality is nice.
Response from West & WillowMay 12, 2026
Hello, We’re very sorry for the mix-up with your order and the frustration caused by the communication and tracking issues. This isn’t the experience we aim to provide. We’re glad to hear you’re happy with the quality and etching, and we truly appreciate your feedback as it helps us improve.
Richard C.
We did not receive the portrait we submitted, and we had no communication that it would not be what we submitted. We wanted the portrait to match what we submitted. The AI has never addressed the issue, giving me just giving us the proof of delivery. We would not have known the portrait was incorrect had we not received it and inspected. Please address our complaint. Look at the files I uploaded and 1. Send the portrait we ordered, or 2. Provide us with a full refund.
Response from West & WillowMay 12, 2026
Hello Richard, We sincerely apologize for the confusion and frustration caused. This is not the experience we aim to provide. We can confirm that your order has been delivered, and we have sent you the tracking link for your reference.
