West & WillowReviews of westandwillow.com

Both portraits look so good. My college kids were thrilled, as we got them each one of their dogs for their off-campus housing. They came quickly, also, in 10 days from ordering.

They did an amazing job

I paid to expedite my order. It has been 12 days and my order status has not changed from “awaiting fulfillment from the merchant”

I’m extremely disappointed with my experience with West & Willow. I placed my order with expedited shipping nearly two weeks before Mother’s Day specifically to make sure it would arrive on time, and I also paid extra for a proof preview. After constant back-and-forth with customer service and multiple emails trying to get updates, the proof was not even sent to me until the day before Mother’s Day — completely defeating the purpose of paying extra for it in the first place. For a company charging premium prices for sentimental custom gifts, I expected much better organization, communication, and customer service. Missing a Mother’s Day deadline after paying extra for rush service is unacceptable, especially with the lack of communication and delays surrounding the proof approval process. Very frustrating experience overall.

Fast shipping, and the print is what I expected. I had a small issue w my order and had no issues replacing it. Replaced quickly and they were apologetic as well. Thank you! The print is a matte finish on cardstock paper, not shiny photo paper just FYI

Amazing portrait! Would definitely recommend this for anyone interested

I still have not received my order. I have been waiting and hoping every day, but I still don’t have it.

I ordered this 2.5 weeks ago and it took 2 weeks to get the artwork proof sent to me (their site says it will arrive in 48 hours). When I received the proof to review, I could not review or approve the proof as it said they were working on my edits (that I did not send in). I requested assistance four days ago and am still waiting for support. Looks like my Mother’s Day gift will arrive 2-3 weeks late.