West & WillowReviews of westandwillow.com

The product is of great quality. Smooth ordering

Absolutely love my 8 x 10 picture of my Boxer. I have had compliments on it. Would do business again with West and Willow.

I ordered the mug and print combo for my husband for June Fathers Day. The mug arrived broken, I immediately sent it back. The print I received of our vanilla coloured golden doodle Marlowe arrived and she is the wrong colour - her photo is clearly vanilla/white and the image is golden. I would like to have a replacement done and hope it can be done in time for Fathers Day.

Sent to wrong address, hasn’t shipped yet before I noticed error, told me that they could fix it as long as it hasn’t shipped yet. I asked them to change it and suddenly they said “we’re unable to change this as our system greys out the option 30 minutes after the initial purchase”. Okay well you just said as long as it hasn’t shipped yet? Then, I ordered a digital copy and never got it, then finally got an email with a link to download it, but it made me purchase it again. After already purchasing it.

The color of my dogs eyes were a bit off and his tongue is actually black but every other animal was perfect and we love it!!

After trying out West & Willow with a coffee mug of one of our cats, Cosmo, I went right back and ordered one of our cat Mickey. Next up, our Jack Russell, Deuce. Love W&W.

I placed an order for Mother’s Day 2 weeks prior to Mother’s Day. That was April 25, 2025. I did not receive my order until May 23, 2025. In between that time I had no tracking number or information on how my order was doing and where it was. I spoke to customer service over 6 times in between that lengthy time, I also would receive 3-4 automated messages everyday about deals and offers before I ever received anything about my order. When I would talk to customer service their responses felt automated and I would be told the same thing, that my order was in the facility and there were logistic problems and shipping delays. Then when I open my door I see a package and I open it and it’s my order. Then 3 hours later I get an email with my tracking number and saying my order is on the way. A whole month after I ordered it. I also wanted to point out that I paid for checkout+ which ensures safety against theft, loss and damage. I will never order from them again and I encourage everyone that reads this to not waste their money.

Easy to navigate website. Wonderful rendition of pet picture submitted