WePayReviews of wepay.com

This is the worst I can't even do a job with we pay they suck. I have $300 that got paid around the 6th of May and now it's the 13th and they say another settlement is gonna happen the next day but it never does. I'm so pissed at this company

I have been using WePay for a few months now. I have an accounting firm that I just opened up in November and I use Xero pretty exclusively and WePay was one of the options that interfaced directly with Xero. I typically would receive the money sent by clients within 1-2 days. Their website advertises that they send funds the very next day. However, I was paid a deposit on the 6th and on the 8th and have not received either of those deposits yet. I have not been able to make payroll and my own personal bills are going to be late. I have spoken to customer service and they say it is a "under a normal state of review by our Trust & Safety Team" and that they had particularly high volume. I have used several other processors and have NEVER had this issue. We are going on day 6 that they have just randomly held my money hostage. I did some internet digging and found that they have over 122 complaints with the BBB, there are a ton of reviews in different places describing the same situation. DO NOT use this company if you have people and bills to pay. This is completely unethical as they market towards small businesses who very much need those funds to continue to operate. And they do this with no communication to the account holder. Save yourself the trouble, there are a ton of payment processors out there who don't pull stunts like this. You would think with the Chase logo they would do better, but it is just smoke and mirrors.

please stay away. This company is totally dishonest. They make claims that they can give you same day deposit, What they don't tell you is every Credit card sale you run will go through an internal review and pay you within 1 to 5 business days. Meanwhile they keep Your money for the entire time. I have found this Company to be completely unethical. The customer service representatives can't do anything about the claims The company make. All they will tell you about your money is that it is in an ineternal review. I have been a customer for less than 2 weeks. I have had every one of my credit cards sales go through an internal review. They are sponsered by chase so they keep this money by multi millions and earn imtrest on it all this time. This company should be looked into by US Banking commision. what they do is Is fraudulent. It is a genuis scam that only hurts the Businesses they have as customers and there employees. These action have cost me the ability to pay my employees and have forced me pay late charges on my rent. I have no idea how chase bank could be in bed with such a company.

I can't understand how this company is allowed to do business. They've now held an over $10,500 payment for 12 days without any communication in regards to why. My customer states it processed from their credit card within 2 days. Terms star review can take 1 to 2 business days and then 1 to 3 business days to be deposited in account. Chase is just as much at fault, as this is their company but their customer service days they can't do anything and to contact wepay. Wepay has no contact number and won't reply to emails.

WePay is a terrible company and I do not recommend it. I tried to disregard all the negative reviews and continued with joining them through Keap (formerly infusionsoft) and accepted two payments and immediately got my account revoked by them. Do not use them - they do not even have a phone number to contact and you’ll go back and forth via email a billion times before they find a resolution. I am not in a high risk business nor did I commit any fraud.

Do not use Wepay. I got an email at 2 am saying they froze 2 weeks of income. When I called to find out why I got thrown around between 5 different departments every employee passing me off. 2 weeks later the most I could get out of them was for PROPRIETARY reasons we will be shutting your account down. I have had zero disputes and run a legitimate small business. Absolutely unacceptable. They are also holding the income for 120 days and sending it back to the customers. What a mess.

Awful! They are holding our money for 30 days for suspicious activity, we have had no charge backs and now we have run credit cards in the thousands that they will not release to us. Total BS! Making all my cash flow go negative! This is just not right and they should be stopped... first they told us a 3 day hold then today oh we have to close your account AND your not getting your money for 30 days! Now left with no processor!! WTH !!

As a former employee they use social media, customer reviews to decide if you will have a account or if you get your money 💰 we will place your fund under review just because we can and don't care about your business needs you are better off with square at least they actually care about your business