WePayReviews of wepay.com

I wish we can all come together and sue WEPAY by jp morgan. Because they don't pay. i have email proofs stating the money will be deposited in my bank in 1-3 business days but for 9 days nothing and then reached out to them and poof account closed. your business is 'High risk"... no chargebacks ever... no nothing and on top 120 days funds freeze and even after that i have to request them... idk frustrated(we are a web design company) why is there no justice for small guys

No phone number for customer service…off top I’m irritated. Only email that becomes a random question submittal that they will get back to you in 2 business days! I have multiple Chase business accounts along with a Chase business credit card and a personal account with them! A customer paid me from my link I have on my invoices in Xero on 7/22/23. They NEVER told me that they were pending review and I needed additional documentation until 5 days later I initiated the inquiry. The customer never saw it come out of their account either so they told me about it. Then I created a second invoice since that one shows as paid and couldn’t do anything with it. The customer paid that one on 7/27/23. Now today randomly the one from the 22nd shows complete now, but still hasn’t hit my account yet, and the one from yesterday is in review. Then I got the message that the payment that shows complete from 7/22/23 is being held for another 7 days!!! No explanation no communication messages from them. Chase is great but I DO NOT like Wepay at all. They need to get rid of them like yesterday!

DO NOT USE!! They take your customer's payment and keep it for 120 with no meaningful reason, responses, or even a customer service number.

This is a really terrible shady company. They are currently holding over $2000 for no reason at all. The client that was charged has used the same credit card for the same amount previously with no issue. It is my believe they hold the funds of many clients with the intent of collecting interest. Whatever the reason, they will not call you and refuse to answer emails and a timeframe less than 48 hours. This is a really shady Credi way to run a business. Hopefully they won’t be around for very long.

Never trust a company that will not provide a phone number for support. In their portal all transactions are marked as complete and paid into my back. While auditing my bank account I noticed that some (not all, they have made some payments) payments didn't post to my bank account. When I questioned them in Zendesk online support, they're now telling me I need to provide additional documentation. Unless I questioned them they would have kept my money, in the $1000's. Well at this point they still have not made payment. I'm turning their service off - terrible company and support.

Starting using WePay with Touch Bistro at then end of April. They have held up to 30k twice without explanation or contact. Touch Bistro says there is nothing they can do, that WePay can "audit" payments for any reason. I have used World Pay, Heartland, etc for over 20 years and have never, ever had payments withheld. Then WePay will suddenly release the payment and will give no explanation on the audit process, audit findings, etc. STAY AWAY FROM WEPAY UNLESS YOU ARE OK GOING WEEKS AT TIME WITHOUT MONEY THAT BELONGS TO YOU!!

Horrible experience, processed a single payment through them and was flagged immediately. They said they would hold my funds for 120 days and be closing my account. Was told that they wouldn't tell me why. Absolute garbage of a service and it has me looking a other banking options than chase for my business account. Glad I found out early before I actually used them more.

WePay's Customer Service is lacking. Over 48 hours and still no response from their team on an issue with taking payments. My account is verified with no issues, yet I cannot get payments to go through. Submitted a ticket on Wed morning and Friday at 5pm still no response to the issue. There is no phone number to call for support. Their Customer Support is horrible.