WePayReviews of wepay.com

I have tried contacting through email but have had no help if you all understood how bad I needed my donation. I was ok with the $24 being taken but I need the rest. I have emailed been told my bank account was wrong, then told it was ok, to contact donor who also told me it was pending from his bank, then third told it was a system error it would be fixed... 2 weeks later withdrawal request denied after asking when would it be fixed ? I feel like you guys are out of excuses. I dont know what to do because I cannot call you all or live chat I need to speak to a head department I need someone higher up. I do not want to take this any further. I have read about them doing this for MONTHS. I need this cash if I knew it would been so hard I would have asked PAYPAL.

I am extremely pleased with the support that was provided to me by WePay and more specifically Eldridge. He was very thorough, nice, patient, and helpful. He made trying to fix my issue very easy and walked me through it even after I was having trouble for a while. He was great.

I was helped by Rachel and she was awesome. She very patiently troubleshot our WePay account and figured out we just needed to start fresh. Once we did that, all the transactions showed up and we were functional. Thank you so much! M. McNeill, AUSA VP

it was worth a try I will do it again one day if needed!

I contacted WePay as the deposits were not getting to my bank account. Rachel was very helpful and looked up what was happening and directed me to the problem. Very pleasant and wasted no time finding the problem. Quick, easy and professional!

Very knowledgeable. Provided a working solution within 2 min of first contact. I wish I had this good of support on all my technical issues.

Rachel was able to help me cancel a withdrawal that had been sent to the wrong account!!!

Just got off of a chat session with Rachel. Just wanted to say how patient she was with me. I have a slight mental disability that makes it hard for me to comprehend things sometimes, & she was very helpful & patient with letting me go over & over the same scenario until my brain got it figured out. Just wanted to give kudos where kudos were due. She is a great asset to your Customer Service Team. I've personally worked 35 years in the customer service industry. So I know what I'm talking about. :-) Sincerely, Karen Drennan