WePayWePay is more than just a payments API. We deliver Fraud Protection, a great User Experience, and world class Support.
WePay (wepay.com) has 787 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
787 approved reviews, newest moderated first
Ryan
Their customer service team was excellent to work with and very easy to chat with, which showed real knowledge of the product.
Response from WePayJun 25, 2015
So happy to hear that Ryan! We strive to make the chat experience as easy and effective as possible, so we're happy to hear we lived up to that expectation. If we can help with anything else, know that we are available on chat Monday - Friday from 6am - 6pm. -The WePay Customer Delight Team
Katy
Wepay has done away with their customer service number. Now it is "chat." This is useless because when I reset my password, they tell me they are texting me a code. The code never arrives. I go to the "chat" and am told that they will e-mail it to me. The e-mail that tells me that they are going to e-mail it to arrives, but no code arrives. I have checked spam folders, filters, etc....NO CODE FROM WEPAY. It is unacceptable to not be able to retrieve my money. Their agents never really answer direct questions, they only say that they are sorry and that they are sending another one. Why don't they just give me the code in the e-mail? At any rate, there is ZERO customer service, and they are holding on to several hundred dollars that I need.
Response from WePayJun 25, 2015
Hi Katy, We're terribly sorry to hear that you had trouble on verifying your account code so you can login. We took a look at your emails you sent in and it looks like this was a code that was set up through GoFundMe and our agents here tried to assist by providing information to our partner GoFundMe so they could help you out. We wish we could directly address it, but since the code is set up with GoFundMe, they will need to reset and correct the issue for you. We do see that since you left this, you were able to get a hold of them and update that code so you can access your account. While we do not have a direct phone line, we do our best to be responsive via email and chat in a very quick manner because we know how important it is to get your funds out quickly. In the future, if you have any other issues or even just a question, please do not hesitate to email us at [email protected] and we'll make it our top priority to help you out ASAP. Thank you, The WePay Customer Delight Team
Douglas N.
Rachel was by far the most understanding and helpful Customer Service Agent I had the pleasure of chatting with today when I contacted WePay.com about my rejected deposit. She was quick, empathetic and very informative about the entire process. Couldn't be more satisfied! Thanks again!
Response from WePayJun 16, 2015
Hey Douglas, we're so happy to hear that you had a positive experience with Rachel! She said it was great chatting with you and that it was a pleasure to work with you. We're sorry to hear about the rejected deposit, but hopefully Rachel gave you everything you needed to fix things up! Thanks again! -The WePay Customer Delight Team
Nikki C.
I really appreciate the customer service that I received this evening!! All my questions were answered and I understand how to get my account in working order!!
Response from WePayJun 15, 2015
We're happy to hear everything got figured out so quickly Nikki! Please let us know if there is anything else we can help with! -The WePay Customer Delight Team
Judith S.
I entered the chat and there was a significant wait for service, was informed how many were ahead of me in queue so I waited, changing tabs to do something else. When I returned only 2 minutes later, I had been logged of "for security reasons" and all my information that I was needing questions answered about was deleted and I had lost my place in queue! So I entered it again and had to take a phone call, and was logged out a second time! This time even my chat had been deleted! At least when I got a real person instead of the automated system I had a great experience. Eldridge was apologetic for the wait and the frustration of the log off, helpful, efficient and patient. Now, let's see if the account works!
Response from WePayJun 15, 2015
Hi Judith, Thanks so much for leaving the candid and honest feedback about your experience. We unfortunately have seen sometimes that customers will be logged out accidentally, which definitely does not create a good experience. We are looking into this so hopefully it does not happen in the future. We're very happy to hear though that once you were able to chat with our rep Eldridge, he was able to assist you quickly and efficiently. If you have any other feedback, we definitely welcome it! -The WePay Customer Delight Team
Debi
Finally got to the bottom of why my deposits were being rejected. I thank Eldridge for helping me out. FIVE STARS!!!! :)
Response from WePayJun 15, 2015
Great to hear we were able to assist you in tracking down the reason why your deposits were being rejected. Please let us know if we can be of assistance in the future. -The WePay Customer Delight Team
charlotte R.
the customer support agent was very helpful and respectful. He answered my questions with clear answers that were not confusing.
Response from WePayJun 15, 2015
We're so happy that you had a great experience with our chat rep Eldridge! He wanted to say thank you for being a great customer also and he's happy to help anytime you need assistance in the future. Thanks for being a valued customer! -The WePay Customer Delight Team
Heather G.
Courteous and quick service in helping with my account problem.
Response from WePayJun 12, 2015
That's great to hear Heather! Thank you for your patience and understanding as we assisted you with your account problem. We hope you keep using our service! -The WePay Customer Delight Team