WePayReviews of wepay.com

Their service according to my experience in dealing with dispute is so disappointing

WePay ALWAYS sides with the customer on chargebacks. We are a logistics company so our transactions can take days or even weeks to complete from beginning to end. We have had a few chargebacks in the last year and we have provided signed contracts, signed receipts, pictures, emails, texts and recorded phone calls from throughout the transaction and they still side with the customer who is committing fraud. They take the money from us and when we ask for the case to go into the appeal process they simply reply the matter has been closed and we should look to address this directly with the customer. They are in the process of doing it yet again to us for almost $4,000. It appears they simply don't want to deal with it so they just dump it on their merchants.

Absolutely horrible. Would not ever use again. Our small business Used WePay for only days to try it out. Had a chargeback request from a customer. First one in thousands of transactions/sales after 13 years in business. WePay asked to concede or challenge. I challenged as we have proof that goods and services were 100% delivered and used for duration of event. We provided full documentation limited to 5. They did not respond and have pulled monies from our account back to customer. We are justified as a business and now are looking at small claims court option as Chase WePay could not have properly read the documents and sides with client in the wrong. The lack of communication and proper evaluation is beyond frustrating and now very costly

I call it "WEDONTPAY" or " WE WILL PLAY WITH YOUR MONEY FOR ABOUT A WEEK THEN PAY" I will never ever use this service for my business again. Zelle, Paypal, ACH,Wire, have the customer overnigh a check anything would be better They put it under review for 4 days. i had to provide more information then i did for both a business loan and a personal loan. Finally approved it, and still did not post to our business account.

I would not use this company again if my life depended on it. I would not wish WePay customer service on my worst enemy. There is no good way to get in touch with the "Customer Delight Team" (least delightful experience I've ever had, by the way). There is no contact phone number, nor a live chat option, only a ticket request form and a customer support email address that may or may not respond to you. If they do choose to respond, they often take days to do so. My team wasted hours upon hours of our time across multiple departments simply trying to get a straight answer from WePay. Multiple clients of my company who requested refunds were not refunded by WePay, and WePay would not give any explanation as to why. This company will harm your credibility as a business and you will lose customers. Do not entrust them with any of your finances. Shame on JP Morgan for allowing this kind of ineptitude.

The only reason I clicked on one star is because there is not a review with zero stars! Our organization is out approximately $1200 because we pay does not recognize who we are! And that after processing us for two years. Some of the money has been refunded, but we cannot confirm that the rest of the money has been refunded to our donors. I would never ever recommend we pay or their owners for any transactions whatsoever, and will never use them for banking business.

Sadly I found out too late that WePay is crooked. Many businesses have the same story, randomly stopped processing payments, held funds and refuse to release to me or refund to clients and it's been 70 days and counting. I've read businesses never get their thousands of dollars back even 1+ year later. Seriously considering a class action lawsuit against these criminals.

I recently started my own business and decide to use WePay for credit card processing. It was recommended by the accounting software I use, and is a subsidiary of JP Morgan, so I trusted it would be a good service. I process 2 credit card payments. The first one went threw easily, and I had no issues. The 2nd payment I process went into review. Two days later I get an email that my account is closed and my client is being refunded. That same day I get an email that they are not refunding the client, but instead holding the money for 120 days, and then will determine IF it'll be released. I sent several emails asking why my account was being closed, why they're holding this money and not refunding my client. I kept getting the same copy and pasted answers. I then researched them further and found several BBB complaints about this happening to other businesses and the money never being recovered by the business or their client after the 120 days. There is no live person to talk to, no live chat support, nothing. They eventually just stopped replying at all.