WePayReviews of wepay.com

I work for a church and we use WePay for our payment platform. I recently had an issue with one of our lovely members and needed a transaction cancelled mid-way. I submitted a ticket and immediately got a response (within 30 minutes!) from Mira at Chase Integrated Payments who took care of it all for me. She was very pleasant and professional. Nice to have an efficient, immediate response!

SCAM! SCAM! SCAM! I donated $15 to a GoFundMe campaign for a friend of mine but these scammers accused me of lying and not using my real name, address or email address. I Did use my real name, address! It's the same as on my bank statement! They also said I didn't use my real email address but it was VERIFIED by GoFundMe. This is the 3rd time they have done it! They don't know what's going on in their own company! They also haven't returned my money to my account yet! WHERE IS MY MONEY? They will hold it as long as they can to incurre interest on it, that's how they do business! STAY Away unless you want problems!

the support is very bad, the API is very bad, the documentation is very bad the only worse option as payment gateway that I know is paypal

We had some funds languishing. I received an email alerting me to that fact. I asked if I could make refunds. Oliver answered yes very quickly and he took care of those and others that were unknown to me before that. Super speedy and perfect! Thanks, Oliver!

Oliver was a great help, and provided me the information I needed.

Thank you Mira ... awesome customer service.

Don't touch this company. After spending time and money setting up the payment system through them for our newly updated shop, which we've been running for 13 years using Worldpay without a single chargeback on that service, we received this terse email from them a few days prior to launch: "Unfortunately, we can no longer support your business and we'll need to cancel any pending payments. Because your account is susceptible to a high chargeback or dispute rate, we have to put your remaining balance into reserves for a minimum of 30 days. If your balance goes negative, we'll recover those funds from your bank account. For full details, you can read our Terms of Service. Thank you for understanding and we apologize that we couldn't offer a better solution. Sincerely, Your Ecwid and WePay Teams" Not sincere at all WePay and totally unprofessional. Not only that, but nonsensical since, so far, you've not processed a single payment for us - we were just about to launch. In a way, it's a relief this happened before launch rather than when the new shop was up and running because it appears they would simply turn our service off, on a whim, without any notice period at all! Update: The response below is utter garbage - there has been no further explanation and they simply emailed us an almost identical response. Indeed, WePay have made absolutely no attempt to justify or explain their decision or clarify how a company with a proven track record running exactly the same shop for 13 years can be 'high risk'. The only conclusion I've been able to draw from this is that WePay is not a payment processor at all, but presumably some sort of half way house. I've been unable to gain any clarification from them of their legal status and role. It does appear, however that they are owned by Chase so I can only assume, as they won't tell me, that the decision was taken by some nameless risk assessor in Chase. I rather suspect they completely failed to grasp the nature of the shop - which is to sell supporting products to our long-established customers who are in more than 44 countries. You would expect any reputable company to be able to justify their decision and/or challenge, on behalf of the customer when a decision taken by a nameless bureaucrat is blatantly stupid. Instead, WePay claim they are powerless, and take no ownership of the decision that they, or their owners have made. To be honest, it's difficult to know for sure what is going on, since WePay are very, very cagey about the application and risk assessment process they use. Open and honest they have not been. Interestingly, prior to starting my own business, I worked for many, may years in the card payment industry and have a detailed knowledge of card scheme rules and the processes involved in card payments, charge backs and the payment processing industry. I suspect, I have a greater knowledge of the facts relating to card payments than the respondent from WePay who can only use stock answers. My advice to everyone, including our own business customers in 44 countries remains AVOID! You might also like to read the independent professional review of WePays customer service on the Card Payment Options website, which seems to vindicate our own recommendation. (Sorry, Trust Pilot doesn't enable you to add links to other reviews.) I wish I'd seen this before!

Mira was the best! She kept on my ticket untill it was resolved and my monies released. Thanks Mira!