WePayReviews of wepay.com

Asked a question and received an answer within 30 minutes. Great customer service. Thanks Mira!

The worst ever, they don't care about you as a merchant. They honor people's payments then tell you it's fraud. They take the money out of your account and allow the person to keep the merchandise. You also can't call them, only email, that's total bull. Don't do business with them.

We had a horrible experience with Wepay. I will not recommend this company to anyone at any time. We showed legitimate transactions, provided information on our company, provided proper documentation in a timely manner and had our funds withheld for a number of days. Our funds were released and sent to settlement only for WePay to turn around and withdraw the funds again. The reason for withdraw was due to not being able to verify the business. They asked for incorporation documents, which we provided and then was told to provide invoices, which we did. Our customers depended on us to provide the services and we were unable to do so because of WePay. The end result was WePay closing our account without explanation. The worst company I've ever dealt with and will not recommend anyone to WePay. I worked with Karen from WePay and Peter, both of whom did a horrible job and asked multiple times for information that was already provided.

The review below that the people described about holding payments hostage and requiring all types of information and not being clear on it is the same position we are in. Never in my life have I dealt with a professional company that makes it this impossible to get support. Don’t bother calling them. Every extension you press just points you to their website then goes back to main menu. All I picture is that we pay is a guy in his moms basement running a website...no support. Take your business elsewhere!

Tried using the service for the first time in 12/2019. We thought it would simplify accepting payments. Instead, when our client tried to pay us, WePay held the funds hostage and demanded that we provide all kinds of information about our company. We had already signed up and provided everything that was required when we created our online account, but now they were requiring that we provide all of our business documents, a full description of the services we were performing for our client, our clients address, a copy of the invoice outlining the breakdown of the payment, a copy of our licenses (no license for what we do). I answered their questions and they came back with more questions, and then after a week, ultimately declined the payment and sent it back, forcing us to call our client and apologize for the inconvenience, and has caused significant delays in the project. I'm very disappointed and would warn anyone before using their service. Proceed with caution!!

Quick service the first time. Thank you.

Someone used our credit card number fraudulently to make a donation to a GoFundMe account. After cancelling our card and notifying our bank, we contacted WePay who cancelled the charge immediately and made us aware of our status. Fast, professional and efficient ans we appreciated their help.

Sean was clearly concerned to handle my request properly. He first checked which option I wanted to pursue. And then he performed it quickly and correctly. Pleasant to work with and hope all your customer service agents act in this way.