WePayReviews of wepay.com

Sean was really helpful and was able to resolve the issue very quickly.

Sean was very helpful and responsive.

I had a question regarding funds we received for our wedding and Kevin was so professional and took care of us quickly!

AWFUL!!!! STAY AWAY holding payments, not accepting ID documentation & requesting more & more. Its beginning to look like identity theft. they say if they dont get what they need to verify, they will rebate customers??? I bet they take from account & rebate to themselves. I'm going to trading standards tomorrow.

Thanks Sean for your quick assistance!

Mira was great! She provided me all the information I needed and in a timely manner

If you value your business I would stay away from WePay. In 13 years of business I've had three change backs. The first two I provided the same documentation I always do with proof of service delivery and won my case. We switched to WePay (via Freshbooks) in early 2019 and had one charge back with them. Then came the issues: 1- Their charge back system has file size limits that don't allow you to submit all of your documentation. 2- They don't read your notes section in their system when you submit your documents (where we said we had 47 pages of of proof of delivery). 3- They don't respond to your requests to provide the additional documentation 4- They say you lost your defense because you didn't provide proof of service delivery 5- When you email them to point out their lapse of care for their customer they tell you "I know this can be frustrating but our system doesn't allow you to provide the documentation we tell you that you need to provide, so sorry but you're out of luck." You can do everything exactly right, exactly what your attorney tells you to do, everything that works in all other cases, and WePay doesn't care. I would go as far to say they have a breach of obligation in their processing of charge back defenses. Stay away from this company. They don't care and are negligent in their operations.

Sean was very helpful and responsive. He resolved my issue and was very friendly in the process.