WePayReviews of wepay.com

Mira did a super timely job in answering my questions at WEPAY

Sean was very professional, and prompt in service! He helped us with our problem which gave us confidence in our choice to use WePay. Thanks Sean!!!

Thank you to Mira | Senior Customer Delight Agent, for the quick and helpful response to my issue. Sometimes the site itself isn't so easy to use, but the support when asking for help is great.

Freshbooks and wepay is a horrible choice for processing payments, using Freshbooks customer service to handle Wepay customer service problems, this link between the 2 company's is lacking. Randomly once a month for the last 6 months Wepay would flag every transaction as pending, (10-15 invoices totaling $5000-$10000) that would take up to 3 -4 days to process. Try explaining to a customer you can't get them a receipt for 3-4 days, plus cashflow comes to a halt. After the 6th time of this happening ,"Read" Wepays "fine print" 2-3 working days process payments, what a joke, this is there response to the problem. I put in a request to cancel Wepay. Now they refuse to remove it from Freshbooks, they keep stating there is pending transactions with could delay this cancelation for 2-5 working days. The crazy thing Freshbooks automatically chooses Wepay by default, so I have to manually choose another processor when making an invoice. Today I accidentally had a customer pay by Wepay, guess what now my account can't be closed for another 2-5 working days. I foresee this going on for months with me not remembering to uncheck Wepay. All because freshbooks will not remove Wepay. We have never had a chargeback or fraud, process 500,000 a year and get horrible customer service from Wepay, Just switched to Braintree they understand the importance of a small business with lower rates.

Mira was very helpful with my question about a refunded transaction and why it was being refunded. Thank you!!!

I had a charge on my credit card that I did not recognize. I reached out to WePay for assistance in identifying the charge before I started a fraud claim. Mira got back to me in record time with detailed information regarding the transaction. I could not be any happier with Mira and her excellent customer service!

Customer reps are great and super helpful and fast at responding. That said, it's frustrating that everything from WePay just says WePay on my bank statements. Why can't they put something else in the line to give a hint as to what the charge (or credit in the case of GoFundMe) was?

Mira was great, very helpful and quick to respond to my questions. I can see why some buyers would think they had a fraudulent charge on their statement. I contacted WePay because we had a charge that state WPY*merchant name. It would have been okay if the merchant name matched what the charge was for. In our case the merchant name was nothing recognizable to us. I googled what the WPY stood for and WePay came up. I went on their website and contacted them via email with the information I had, a short time later Mira contacted me and stated the charge was made payable to the same merchant through one of their partners. Of course I replied asking for more details as to whose name shows as the purchaser (this is for our company credit card), within minutes she replied back with a recognizable name was the responsible party and a contact for the merchant (still didn't know who this was). I contacted the merchant and they also responded within 15mins and our issue was resolved. I think the vendors utilizing this type of payment should advise their buyers the charge may show under a different name.