wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com reviews

650 approved reviews, newest moderated first

Shashi P.
Sep 21, 2023
exactly as ordered
perfect product and prompt service
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Curtis
Sep 20, 2023
Came faster than I expected
Came faster than I expected. Great product. After second day, the screen stopped retracting when I powered down the projector. It still rises when I turn the projector on. Not a big deal to me though. The cool factor of the screen outweighs that. Also wish that the screen had space underneath to run the cords. Maybe the next generation will. Great color, great picture even during the day.
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Emmanuel M.
Sep 20, 2023
The Wemax Nova I received has issues
The Wemax Nova I received has issues and customer service wanted me upload videos, but did not provide a link. Customer care has gone silent on me while my return window is closing.
Response from wemax.comSep 20, 2023
You can upload the video with google drive or any online cloud for us to download. It won't close the window for your return, you can still email to [email protected] to get the service. Thanks!
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Christian
Sep 19, 2023
DPD-Paket verloren, aber Ersatz unterwegs
Leider ist die erste Lieferung bei DPD verschwunden, jedoch wurde mir umgehend Ersatz versprochen.
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Edward M.
Sep 18, 2023
Last purchase
Incorrect shipping information throughout. The screen I bought has large seams.
Response from wemax.comSep 20, 2023
Hi, Edward, sorry for the poor exprience. Pleasse send the photo or video to [email protected] to get aftersales service. We will provide free replacement or full refund for quality issues. Thanks
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Robert
Sep 15, 2023
Poor Customer Service
I ordered a projector with screen 75 days ago. The screen was delivered with holes in it and I'm still waiting for a replacement. I have an email chain that's 50+ replies long - back and forth. I believe support is in China so support is never available while I'm awake. I sent my damaged screen back and I've yet to receive a replacement. If I could do it all over again I would order from a different company. I'm currently 75 days in to the purchase and haven't been able to use the products I purchased.
Response from wemax.comSep 20, 2023
Sorry for the bad purchasing exprience. We will confirm with the aftersales team and back to you soon.
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Isaac R.
Sep 15, 2023
Never received screen I purchased
Never received screen I purchased. Was shipped end of August.
Response from wemax.comSep 15, 2023
Thank you for providing the specific customer concern regarding the non-receipt of the screen they purchased. I understand that the order was shipped at the end of August, and the tracking information indicates that it arrived on September 13th. To address this issue, we will take the following steps: 1. **Confirmation of Delivery**: We will first confirm with the shipping carrier that the package was indeed delivered to the customer on the specified date using the provided tracking information. 2. **Customer Contact**: We will reach out to the customer to inform them about the tracking details and confirm if they have received the package. If they haven't, we will apologize for the inconvenience and gather more information. 3. **Resolution Options**: Depending on the customer's response, we will offer appropriate solutions. This could include reshipping the screen, issuing a refund, or assisting with any potential delivery issues. 4. **Customer Satisfaction**: Our aim is to ensure the customer is satisfied with the resolution. We will prioritize clear communication, transparency, and prompt action to rectify the situation. If you have more negative reviews or other concerns, please share them, and we can work on addressing them accordingly.
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Justin J.
Sep 15, 2023
Horrible customer service
The item came missing the remote,power cord, and usb. Customer service refused to send those parts so now they are having me wait til they can get a return label that they apparently don’t have to send the whole thing back after waiting a month and a half to get it in the first place.
Response from wemax.comSep 15, 2023
We sincerely apologize for the disappointing experience you've had with our service. Your feedback is incredibly important, and we're committed to resolving this matter promptly to ensure your satisfaction. First and foremost, we apologize for the missing remote, power cord, and USB in your projector package. This oversight is certainly not reflective of the level of service we aim to provide. We understand the frustration and inconvenience this has caused. We have taken immediate action to rectify this situation. We will expedite the shipment of the missing items to you, ensuring they reach you as soon as possible so that you can fully utilize your projector. Additionally, we can provide the necessary instructions and a return label for the return process if that's necessary for you. We appreciate your patience and understanding as we work diligently to make this right. Your satisfaction is our priority, and we are committed to improving our processes to prevent such issues in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure a positive resolution to this matter.
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