wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com Reviews | Read Customer Reviews of wemax.com

wemax.com reviews

Showing 196 reviews with 1 star · Clear filters

Gavin B.
Jul 8, 2025
No support no communication
No support no communication
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JP
Jan 30, 2025
Received a defective unit
Received a defective unit. Out of the box after plugging in the projector turns on but has no display at all. Contacted customer support and was told to send them a video showing the issue. Unfortunately after I did customer support stated they can't help me until after February 4th as it's Chinese new year holiday
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brandon R.
Jan 27, 2025
Very late shipping
Very late shipping. I still haent received the package. Website states 1-3 days shipping from USA but doesnt seem to be correct.
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Sai K.
Jan 14, 2025
Not working as expected
Not working as expected. And no response from support team.
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Lonein L.
Oct 22, 2024
Almost a month from ordering this and…
Almost a month from ordering this and still have not received it.
Response from wemax.comOct 23, 2024
Hi Lonein, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
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sd
Aug 10, 2024
I need to replace the remote for a…
I need to replace the remote for a wemax dice projector but you don’t support it.
Response from wemax.comOct 17, 2024
Dear Steve, We are sorry for any inconvenience this may cause you. What's wrong with your order? We have seen that you have placed an order for a remote control, which we shipped through this link: https://t.17track.net/en#nums=YT2420121272210436. It showed: 2024-07-29 16:25 BUTTE, MT 59701, delivered, in/at mailbox Did you receive it? If you have any questions, please contact us directly. Kind regards, WEMAX TEAM
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R L.
Jul 12, 2024
I have screen ordered since the 28th of…
I have screen ordered since the 28th of June and they claimed 3-5 business days for delivery. I had 8 business days of vacation to receive the package. They created a label the 5th of July and FedEx has still not received the package. I emailed them for a refund and they asked me to wait. I can't be there to sign for the package now as I work 12 hr shifts. I'd advise not dealing with this company.
Response from wemax.comOct 17, 2024
Hi friend, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
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Ashok Babu K.
Jun 21, 2024
Just lying to your customers providing…
Just lying to your customers providing fake tracking numbers.
Response from wemax.comOct 17, 2024
Hello, We are sorry for any inconvenience this may cause you. After you placed your order, we had already contacted the logistics provider to request the shipment, and it was only after we received your message that you wanted to cancel the order that we contacted the logistics provider to cancel the shipment. https://t.17track.net/en#nums=YT2415721272215840。 We apologise for any inconvenience caused. If you have any questions, please contact us directly. Kind regards. WEMAX TEAM
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