WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
wemax.com (wemax.com) has 650 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Website
wemax.com
Category
Audio & Visual
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 70% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am still waiting for my projector. Its been weeks. The screen was shipped and I got it. My credit card was charged for the screen and projector for the full amount. I am now on the process of dispute. It has been horrible. No communication. Tracking makes no sense. The projector magically appeared tonight. Hope it works.
Response from wemax.comOct 23, 2023
Hi, Shawn.
So sorry for the inconvenience this may cause you.
There is something wrong with our system before.
The projector was sent out by UPS, the correct tracking number is: 1Z918A290312586803.
it showed:
Delivered On
Saturday, October 21 at 12:40 P.M. at Other .
Have you received it now?
If you have any questions, please contact our support email: [email protected].
Thanks!
WEMAX
SM
Sunil M.
Always works
Gave the exact remote I needed for the projector. It works as expected.
ES
Efrain S.
Great system
Was great customer support
AD
Adhithya
Took 3 weeks to get the order shipped
Took 3 weeks to get the order shipped. The package was left on the road
Response from wemax.comOct 13, 2023
Hi, Adhithya.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
JH
John H.
Wemax sent a replacement
I didn't receive my first order but Wemax customer service made things right and sent a replacement.
Response from wemax.comOct 13, 2023
Hi, John.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
JW
John W.
This company is a Chinese scam company
This company is a Chinese scam company. Epison exposed their fraud of selling projectors with false lumen disclosures. I had bought a screen from them they delivered damaged, tried to get me to accept a gift card for $50, then $150, then tried to get me to pay shipping ($200) to send the damaged non confirming good la they sent me back to them, then tried to make me haul the large box that doesn’t fit into a car to a us post office, then sent me the wrong the label, then finally they paid for ups to pick up the damaged goods after I disputed the charges with. Me credit card company. Once they received the damaged goods they refused to refund me and instead told me to continue the dispute with my credit card company. They also lied to my credit company and said I signed for the damaged package, which was easily disproven by then FedEx tracking. I won the dispute and my money was taken back from them by my American credit card company! I wasted about a month and half in returning what they tried to scam me on. They are a Chinese fraud with a subsidiary in New York that is shell. Buyer beware.
news.epson .com news/wemax-projector-brightness-lawsuit
Edit 11-2-23 - the October 12 response to my review contains lies. No replacement parts were ever sent. The forced me to maintain a dispute with my credit card company to get a refund, from my credit card company (which also took the money back from Wemax). There appear to be many exceptional reviews here that in my opinion are not real reviews.
This company is set up to scam you. Buyer beware!
Response from wemax.comOct 13, 2023
We appreciate you taking the time to share your concerns regarding your recent purchase. We would like to clarify the situation and address the points you've raised to ensure a complete and accurate understanding of the matter.
Firstly, we sincerely apologize for the inconvenience caused by the initial package being delivered in a damaged condition. Our team took immediate action by providing a return shipping label, allowing you to send the damaged package back to us for a replacement.
Upon your request for replacement accessories, we promptly provided them to assist in resolving the issue. We understand that you encountered challenges during this process, including difficulties in returning the package due to its size. We apologize for any inconvenience caused during the return process.
Regarding the dispute initiated via Stripe, we assure you that we take such matters seriously and strive to address them in a fair and transparent manner. We are committed to upholding ethical business practices and ensuring customer satisfaction. Our intention has always been to resolve any concerns you may have had.
We regret if there was any misunderstanding or miscommunication during this process. Our company values its customers and their trust, and we are continually working to improve our processes to prevent similar situations in the future.
If you have any further questions or concerns, we encourage you to reach out to us directly, and we will be more than happy to assist you. We value your feedback and are committed to resolving any outstanding issues to your satisfaction.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
MA
Max
Projector is good, support is one of the worst I have seen
Please do not write that you "care about my satisfaction", you don't, customer team even failed to replace example.com in [support (at) example.com] placeholder in some of your answers to customers, so little you care about customers :)
Projector is good, support is one of the worst I have seen. I wanted to give a 4 stars at first, after talking to customer team it is 1 now.
We had an upcoming event where we have needed a battery powered beamer, I have ordered a beamer 2 weeks prior to an event to be safe. I used it for a day and realized that the battery is dead, 0%.
I asked support for a replacement, or a repair.
2 weeks before our event.
Wemax Support takes 4 days to provide me with a return label. They receive the beamer 3 days later and they do not respond.
I get a promotional letter that in a week they are going on a holiday, so I kindly ask them to ship the beamer in a week time before their 2 weeks holiday.
They send me a reassuring message, that here in Germany their work will not be affected and that they have shipped the beamer and I will get it in 3-6 days. Week later it hasn't even been brought to the DPD.
I ask them a status. And in the same chain of the email where they have said that the holiday will not affect their work they say that the work is slow due to a holiday, laughing out loud :)
Event passed, no wireless beamer still. We had to rent a generator and a beamer. From 4 stars to a 1 star. This is just unacceptable.
Upd.: right after a message and a review guys sent out the beamer so maybe 1 star is too few in this case so there is 2.
Response from wemax.comOct 7, 2023
I'm truly sorry to hear about the frustrating experience you had with the WEMAX support team regarding your battery-powered projector. It's disappointing when a product that you rely on for an important event doesn't meet your expectations, and I understand your frustration.
While I can't directly address the situation, I appreciate you sharing your feedback here. It's essential for companies to be aware of customer experiences, both positive and negative, to improve their products and customer service.
I'm glad to hear that they eventually sent out the projector, but it's unfortunate that it happened after your event had already passed. If you have any further concerns or need assistance in the future, please don't hesitate to reach out to them directly and provide feedback on your experience. Companies often take customer feedback seriously and use it to make improvements to their services and support.
Thank you for sharing your feedback and experience with WEMAX projectors. If you have any other questions or need assistance with any other matters, please feel free to ask.
YC
Yaneem C.
I still have not received my projector…
I still have not received my projector screen and it's been over a month.
Response from wemax.comOct 7, 2023
Hi, please check your tracking number: 378288503, you can track here: https://delivers.maersk.com/technology/?currentTab=consumer. If you still didn't get it, please email [email protected] to open the investigate case, thanks
