wemax.comReviews of wemax.com

Response from wemax.comAug 28, 2023

Hi Christopher, Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us! Best regards, WEMAX

Response from wemax.comAug 28, 2023

Hi Jorge, We apologize for any inconvenience caused. We hope this email finds you well. We fully understand your concern and disappointment. Your shipment was dispatched on the 24th and due to a system issue the tracking details in the system could not be updated in time, we are sorry for this and we are actively working on resolving this issue. Your FedEx tracking number is 773162904863 and your screen is expected to arrive on August 30, 2023 according to current logistics information. You can monitor the progress of your shipment using this tracking number. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX

Response from wemax.comAug 28, 2023

Hi Duncan, Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us! Best regards, WEMAX

Response from wemax.comAug 24, 2023

Hello Eric, I apologize for the inconvenience you've faced while trying to reach our customer service team. I completely understand how frustrating it can be to encounter communication issues, and I'm here to help address your concerns. We're truly sorry for the negative experience you've had with our customer service phone numbers. Our team is actively working to resolve this technical issue that has been causing the calls to disconnect after 6 rings. We understand the importance of providing timely assistance to our customers, and we're committed to rectifying this situation as soon as possible. In the meantime, if you require assistance, please consider reaching out to us through email at [[email protected]]. Our team monitors this channel closely and will respond to your inquiry promptly. Additionally, if you have any urgent matters, you can also try contacting us during our office hours in China, which are [9:00AM-6:00PM UTM+8, Monday to Friday]. Once again, I apologize for any inconvenience you've experienced, and I appreciate your patience as we work to resolve this issue. Your satisfaction is important to us, and we're dedicated to ensuring a more positive experience moving forward. Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to let us know. Best regards, Customer Support Team

Response from wemax.comAug 24, 2023

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're enjoying your Wemax projector and that it's exceeding your expectations. It's wonderful to know that you're making the most out of it on your cruise to Mexico by projecting content from your phone and DVD player. We're delighted that the picture quality is impressing you both during the day and at night, providing you with a fantastic viewing experience of up to 65 inches. Your satisfaction is our top priority, and we're glad to hear that you're finding value in your purchase. Your feedback about the lack of an internal battery is duly noted. We're continuously working to enhance our products based on customer input, and your comment will certainly contribute to our future improvements. Thank you once again for choosing Wemax. We hope you continue to enjoy your projector and the entertainment it brings. If you ever have more feedback or questions, please feel free to reach out. We're here to ensure your experience remains exceptional.

Response from wemax.comAug 24, 2023

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you're enjoying your new 100" ALR Fresnel projector screen from Wemax. It's fantastic to know that you found our service excellent and that the screen arrived in the UK promptly. We appreciate your understanding regarding any challenges with FedEx – sometimes, external factors can affect the shipping process. Nevertheless, we're glad to hear that the screen installation went smoothly for you. Our team strives to provide clear and easy-to-follow instructions to ensure a hassle-free setup. It's fantastic that the screen's quality met your expectations, resulting in an amazing visual experience. We're also pleased to hear that your projector is now performing at its best with the new screen. Your confidence in Wemax means a lot to us. We're dedicated to delivering top-notch products and customer service to enhance your entertainment experience. If you ever have more feedback to share or questions in the future, please don't hesitate to reach out. We're here to help. Thank you once again for choosing Wemax. We hope you continue to enjoy your new projector screen and the enhanced viewing it brings to your setup.