Joshua J.
Just “meh” for the price.
The unit came scratched on the side. There was also a noticeable scuff on the screen (though it’s not visible in daily operation), and when rising out of its housing it isn’t a smooth operation. There also is no way to secure the feet on the bottom of the unit. I reached out to their customer support team and they asked for a bunch of pictures which I sent, then implied they couldn’t see the screen scuff, and asked for MORE pictures because they don’t know what their own products look like. For the price, terrible customer experience and an okay product.
Response from wemax.comNov 13, 2023
Dear Joshua, Thank you for taking the time to share your feedback on the WEMAX Screen. We genuinely apologize for the inconvenience you've experienced with your purchase. It's disheartening to hear about the scratches, scuff on the screen, and the issues with the unit's operation. We understand your frustration with the customer support process, and we sincerely apologize for any inconvenience caused during the resolution attempt. We'll certainly address this internally to ensure a smoother and more efficient support experience for our customers in the future. Regarding the concerns with the product itself, we appreciate your honest assessment. Constructive feedback like yours is invaluable to us as it guides our continuous efforts to improve our products and services. If you haven't already, we encourage you to reach out to our customer support team again, referencing this communication. We're committed to addressing your concerns and working towards a satisfactory resolution. Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to improve our offerings. Best regards, Customer Support Team