Welcome CottagesReviews of welcomecottages.com

They do not pay the host, please don’t use these scam merchants.

We booked our cottage in January 2020 for an August holiday and were pleased to receive an email to say we wouldn't need to pay the balance until 3 weeks before we were due to leave. When that due date arrived we wanted to speak to someone to ask if we could amend our booking to 1 week rather than 2 weeks due to a change in circumstances. I made 3 unsuccessful phone calls where I was on hold for nearly an hour, and my emails remain unanswered. In the end we just had to cancel it completely and have booked something else with Hoseasons. I understand Welcome Cottages must be extremely busy at the moment but this complete lack of customer service is poor. I would not recommend them.

Again zero stars, we were due to go on holiday tomorrow but we have been cancelled. We did not cancel, no correspondence. Spent two hours on hold trying to find out what is happening. Used email, messenger no luck. Are we going on holiday? ...., we have used this company for years but no more...

Steer well clear of this company. Terrible customer service. 4 emails not responded to. On hold on the phone for over an hour with no response on 8 occasions. Absolutely awful. They should be closed down.

We have been trying to cancel our holiday since the 24th June, i have sent 4 emails, 2 of which i received an automated response, called daily only to be left on hold for hours and still unable to get through and finally i posted on their Instagram page, still nothing. We are due to pay for it next week and i am sure they will be in touch then but this is really worrying me and i would like a response NOW!

My husband is shielding under the Covid-19 requirements. We have tried 6 times to contact Welcome Cottages to cancel our booking without success; 3 times by telephone waiting for over an hour on each occasion *not* to get through and 3 times by email receiving no response apart from an automated reply to our first email telling us they would contact us which they failed to do. We were really concerned that this company may no longer be in existence until er received a reminder to pay !!! Is there anybody there or is the computer just churning out random automated emails?

We are part of the Covid fiasco. Our Wales holiday was due to start 11th July. 2 days before Wales officially reopens. But even then I am still shielding so travel impossible Ben from Welcome Cottages answered my concerns on Messenger & we have the requested e-voucher. The company have been perfectly pleasant to deal with from start to finish

I have booked with Welcome Cottages many times before and had 2 cancellations to organise. Had to wait a while to get through, but immediately offered and organised 2 full refunds. Hope to travel with them soon when we can all get about more.