Welcome CottagesReviews of welcomecottages.com

We booked a holiday in January and were looking forward to our break at the end of June. We received an email in April to say our holiday had been cancelled, which we thought was weird. Then we received an email the next day to say we had been contacted in error. Eventually our holiday was cancelled and we were asked to wait until near our holiday date to receive information on how to claim a refund. This never happened and we have lost count of the number of emails we have sent (just get a generic text saying to give them up to 48 hours to reply). We have never received a reply. I gave the two stars as to be fair they delayed the final payment. However, we would like to get our deposit back as we will never use this company again.

Have just read the review by Mark Brown and I could have almost written it myself as we had an almost identical experience. We only found out our holiday was cancelled when we contacted the owners 3 days prior to going and they told us they had informed Welcome Cottages 4 weeks previously that they were still shielding and their property would not be available . Even after WE had informed Welcome cottages of this we were receiving emails telling us to have a nice holiday. We are trying to put in our complaint, which we were informed by Welcome cottages goes to Hoseasons ! Is this true ? We may never know as we cannot get through to anyone. Many good companies are going under due to the current situation and many bad ones taking advantage of people

Pitiful, deceitful and woeful are three adjectives that come to mind when dealing with this company. There are others but not to be used on this public forum. I booked a cottage in Scotland last May and paid in full. Later I was sent a email with the owners/caretakers number and directions to the cottage. Three days before my holiday I contacted the owner for safe key code to be told he had cancelled my holiday and the booking three weeks previously. Bearing in mind I live in Dorset and with two children under 10 in my party this shower of doings would have seen me drive all the way there without telling me of the cancellation. It then took me two days to get thru to the company at one time hanging on the line for 3 hours. I also sent 9 emails in two days again all unanswered. I eventually got thru by using the line to book ( coz they will always take your money) and spoke to a young lad (who was very nice but out of his depth) and he organised a full refund. I asked to speak to a line manager (held on the phone for 40 mins again- got fed up holding so rang off) and 3 hours later same nice lad rang me back to say managers were too busy to speak to me (Convenient) After another day spoke to owner/caretaker again who said he would ring them as well. Owner/Caretaker said that this Company told him that after being told by him of the cancellation they immediately informed me by email and offered me various accommodation alternatives. (Actually never heard a thing) Money in full was eventually returned but no communication just a bank deposit. Moral of the story here??? AVOID this company like you would Coronavirus. Don’t book with them. I got back my money. YOU MAY Not

Cancelled our holiday with less than a weeks notice because they had made an error in allowing the booking for 5 days - the booking had been made 2 months prior and confirmation had been sent for the stay in the week before. Late notice left us with nothing available to book. Impossible to get hold of to speak to - numerous phonecalls left on hold for 30 minutes and then cut off, never replied to any emails. Appalling customer service.

I have used welcome cottages and Cottages.com for many years for holidays in the UK & France. I will never use them again! I have sent over 20 emails since the covid outbreak in march regarding cancellation of my holiday to France in September and apart from the automated response, We will response to your email in 24hrs, NOTHING!! Were is the customer services???? You try to call and they advise you to email for a quicker response, it's a Joke! I don't call nearly 5 months quick.

Zero. We have a holiday booked and paid for in August. The property contacted us direct and stated welcome cottages had cancelled our holiday and rebooked the slot for someone else. They have our money and we don’t know if we’re going. You can be on the phone for hours with no reply and no answer to any emails. We sent an email 27/5 no response yet.

Had a weekend booked for the end of March, due to obvious reasons couldn't go. Was happy to take the voucher, but after unsuccessfully trying to use it on 2 occasions asked for a refund as the holidays that are left are seriously overpriced. Three refund requests not even an acknowledgement. As per the cma guidelines I will get this refund

Abysmal, in fact non-existent, customer service. I urgently needed to speak to someone about our booking in early September and have been trying to get through for nearly a week. Over four hours holding on the phone and two unanswered emails and still not able to make contact. What are customers meant to do?