Welcome CottagesReviews of welcomecottages.com

Tired, run down decor, dirty, not worth the money charged for stay. Cob webs on wall lamps , thick black mould in downstairs wet room, dirty shower curtain, on wood, have photos, dirty floor, filthy door handle, downstairs bedroom door lock faulty you can get stuck in room, kitchen wall by bins dirty splash marks, dirty top oven food from previous occupier still on oven, dirty oven ware, had to scrub. Dirty tissues tucked down by sofa, Positive side, nice and large rooms lovely garden and views. Bedding & towels clean. Host grumpy. 1 of our cars is electric, the charger in Hawes was out of action had to trickle hargeisa for 3 hours which cost about £3 in all , was told not to use again. Explained not in T& C and was not going to do again. Host was still not happy.

We booked a holiday in January and were looking forward to our break at the end of June. We received an email in April to say our holiday had been cancelled, which we thought was weird. Then we received an email the next day to say we had been contacted in error. Eventually our holiday was cancelled and we were asked to wait until near our holiday date to receive information on how to claim a refund. This never happened and we have lost count of the number of emails we have sent (just get a generic text saying to give them up to 48 hours to reply). We have never received a reply. I gave the two stars as to be fair they delayed the final payment. However, we would like to get our deposit back as we will never use this company again.

Booked for Swallows Nest in Lynton for break between Xmas & New Year. Paid £400 for 4 nights. Property was awful, everything was dated & bed linen looked worn & shabby. Even asked to pay an extra £25 winter fuel supplement !! We were so disappointed, we left after 2 days of our arrival. Would not recommend.

Booking process was pretty simple, and the pet friendly search was good. However the description of the cottage wasn't exactly accurate. Linked rooms were mentioned between two twins; it didn't mention anywhere that one of the ground floor doubles could only be accessed through another double room unless you went outside. It also didn't mentioned that one of the twins could only be accessed either through the single on one side, or through the other twin on the other side. This is a pretty important factor when considering who might be staying there! We knew the decor of the place was old fashioned from the pictures, but at the price paid we had no idea quite how old fashioned it was. Bathrooms were not only unclean but out of the 70's. The rest of the house was pretty shabby too. I really feel like the price we paid was very high for the standard of property we got. There was literally no linens except bedding. No soap, no towels etc. Again, at the price, I would expect such basics to have been provided. I feel really disappointed. I think the company should be visiting more of their properties in person and resolving such obvious issues before they support the advertising of them.