Welcome CottagesReviews of welcomecottages.com

Mum paid a deposit of £25 for a holiday for my sister from Australia who was coming over to care for her whilst I was supposed to be on a break to Turkey with my partner for his 60th birthday. We cancelled today having booked in Feb for June. We were still outside the 70 days arrival at destination date but still they made up pay another £175 cancellation fee. Mum is 87 years old, this absolutely made her day. So if you do book, PLEASE PLEASE take note of the small print. If you need to cancel they can still take a 1/3 of the holiday price from you. Disgusting company!

We stayed at 2 penrhiw cottage Abercych was, cosy snug characterful cottage fires lovely to come home too after a, day exploring the beautiful countryside even had hot water bottles with hand knitted covers for each of our beds. A beautiful cottage stepped in history and charm lovely host sterling next door and lovely home made flapjack

We stayed at The Linhey, Emmet's Grange, near Simonsbath, Devon. Oh where do I start....? To get there, follow the long, pot holed drive (go slowly not to damage your car). On.first arrival I thought The Linhey was quite charming, a log burner freshly laid, a cute little kitchen and bathroom, clean linen, towels and tea towels, a radiator plus 2 panel heaters. In the bathroom a lovely heated towel rail plus some complimentary toiletries. On closer inspection however, the cleanliness wasn't up to my standards (I am a professional housekeeper) so things stood out at me, mainly mould in several areas of the kitchen, cobwebs in corners and curtains requiring hanging correctly in the lounge. Empty wine bottles had been left in bedside and kitchen drawers too, plus faulty dripping taps left watermarks on the sink and bathtub. These had been there a while, so to me, it had not been checked prior to guests arriving. To be fair, it looked cosy, but more attention needs to be paid. Outside, the patio overlooking the tennis court, once maybe a beautiful area, is now quite unkempt, a wooden gate hangs off its hinges and there is a broken security light. The whole outdoor space needs a complete overhaul to make it look welcoming because at the minute it's sadly just not, it's dark and neglected. Anyway... we set off enjoying our long weekend but accidentally set the fire alarm off boiling potatoes for our evening meal. We had no phone signal so couldn't contact the owner, however, it turns out they live in the adjoining property to ours as the lady owner came out. She knew where the fire panel was but did not know how to turn the alarm off or even where the panel key was kept. She stated that the noise was making her stressed - we were all stressed, soaked by the rain as the siren was too much for our dog to handle, and a bit spooked by how pitch black it was as there was no exterior courtyard lighting and the main house was deserted. Events then turned more bizarre as the owner practically then begged for alcohol from my partner to help her cope with the noise!! We did give her a nip of our brandy but then she asked if we had any lager or wine!, even suggesting we drive out to get her some!! Honest to God! Who does that?? Anyway, she said she'd wait by the phone, presumably to hear from her husband owner but didn't come back out. Meanwhile with the siren still sounding, surely heard by everybody and everything, we decided, effectively left alone, that we had no choice but to take another look at the fire panel ourselves, located in a pitch black unlocked entrance at the far end of the main house, by pure luck found the key above it and reset the system. Relief!! I knocked on her door to tell her we'd managed to reset it, she said thankyou smoking a cigarette but didn't seem too concerned that her customer's sorted out and got access to her fire system, just more glad the noise had stopped. We though, were left rather staggered. I've read other reviews (on our return stupidly) about guests being burgled by the owners, because of an adjoining interior door. Now we very thankfully didnt experience any theft, but just knowing there was this door made me uncomfortable and didnt aid my sleep, although on owners return home our sizeable dog let everyone know he was there, so all good. Would we return? Not at this point, but if serious changes are made, then it would truly be so lovely. Oh. And the kitchen needs a few good knives to make life easier! Out of 10, we give it 4.

The Hill Top cottage was very clean and the welcome pack was very much appreciated.Lots of nice pubs very near for very tasty food. The weather was brilliant.We did the cliff top walk to Beer very enjoyable still very pretty.

On arrival,very warm welcome.We were shown round the cottage,very very impressed.Spotlessly clean,beautifully decorated.Everything provided from every kitchen appliance including all cleaning materials.Ironing board and iron,washing machine tablets and pegs.Clothes airer ,hairdryer.Very peaceful surroundings, outside Chairs & Table, extremely large garden and very friendly chickens,very vocal.Joy to see them free range! Mr & Mrs Clarke very helpful and friendly.Would Highly recommend this Holiday Retreat, a total pleasure to stay there.Will love to return in the future.

I am a cottage owner advertising with welcome cottages. Further to my previous review complaining of the poor service from this company, nothing has changed, my entry on partner sites is still incorrect and shows my cottage is not available to book for 2019/20 and I haven’t received any bookings for 2019. I first told them of the problem on March 6 and, in spite of many apologies from them and assurances that everything possible is being done to correct it, nothing has happened. I have therefore cancelled my advert with them as I cannot put up with this any longer. I have always used BOOKING.COM and HOMEAWAY and what a difference - you actually speak to someone who can and wants to help you and things are done very quickly and they get you enquiries and bookings. I would advise any owner thinking of joining this group of companies (Awaze) to be very careful and use Booking.com or HomeAway instead.

We stayed this Easter weekend in Glendene, High Newton, lake district. Beautiful cottage, very spacious and very well equipped. 5 minute walk to local pub that did excellent food. 10 minute drive to Cartmel or 20 minutes to Bomness on Windermere. Great location, would definitely recommend and am sure we will be going back.

Swallows Nest near Matlock. It was a superb cottage to stay in. It was fully equipped with everything you need. Bed was very comfy! There was a field just outside the cottage where you could take your dog out for a walk. Excellent place for walks. Matlock just 10 minutes away. We hope to return in the near future. The owners of the cottage couldn't be more helpful. From Steve, Angela & Sam (the dog)