Welcome CottagesReviews of welcomecottages.com

UNWelcome Cottages - I would like to give an update on our refund. We ended up ringing them. The 1st woman we spoke to was extremely patronising & condescending. She said they had in excess of 30,000 emails to go through & ones, requesting a refund, which were sent before 1 May, when the company we're forced to give full refunds not vouchers due to the Competition and Markets Authority getting involved, would NOT be looked at imminently & that people were required to ring. We said we wanted a full refund she said she would action it, eventually, she then put me on hold, then the phone went dead. We phoned back & I spoke to a lady, please note the difference, 1st was a woman the 2nd a lady. She was extremely helpful & said she'd worked for the company for a lot of years & could not believe how the company was treating it's customers. We had a nice chat & she informed us the refund had been actioned. She also apologised for the attitude of the previous woman we spoke to. The 1st woman & UNWelcome Cottages scores 0. The 2nd lady 5 stars. The money has been refunded now, in full. My advice, ring this number 03452680505 tell them you want a refund & persevere.

Another great cottage provided by welcome cottages, we stayed for a week in Wales in March before lockdown and werent disappointed, used this company many times and have always found them helpful and professional. I would like to be able to review the cottage but didnt seem to receive the email as yet but I can understand that you are probably working with skeleton staff during the current climate so the main thing is you are all keeping safe. Thanks again and looking forward to booking again with you.

Tried to contact welcome cottages due to my holiday been cancelled due to covid,sent them 10 e mails asking for a refund instead of a voucher,no replies.tried to phone them numerous times unable to contact after an hour on the phone

I would give no stars if I could. I can't believe that I didn't check into this company further before booking! I paid a £20 deposit in January for a holiday in June. I sent them an email in March saying that I was cancelling our holiday due to the lockdown and I got a reply saying that I could move the date. I said no thanks because we were vulnerable no-one knew what was going to happen and I thought that would be the end of it. They sent out a reminder to pay the full balance which I ignored but they used the same credit card that I used to pay the £20 deposit to take the full amount of over £1,000! I emailed them again stating that I had already cancelled and I got a lame excuse amount automation and that they'd refund the money less £300 that apparently was yet another deposit! They said that I had ticked a box saying that the could take the money from my credit card - that is a bare-faced lie! There wasn't any tick-box on their site, I know this because I would have ticked it rather than having the stress of trying to remember when to pay the balance and marking it on my calander as a reminder! They have stolen our money!

THEY ARE NOTHING BUT THIEVES ! IMPOSSIBLE TO GET A REPLY, I HAVE BEEN GETTING CONSTANT “WE WILL REPLY WITHIN 24/48 HOURS FOR OVER FIVE WEEKS , IMPOSSIBLE TO GET THROUGH ON THE PHONE I. AM GOING TO CLAIM CHARGEBACK FO SERVICES NOT RECEIVED! I HAVE NOT CANCELLED, THEY HAVE NOT SUPPLIED THE SERVICE THEY WERE PAID FOR MUST BE THE WORST COMPANY IN THE GALAXY!

We have got a holiday booked for June 2020. Welcome Cottages have now written to us to say that we can transfer our holiday by downloading the e voucher. A simple process allegedly. The e voucher will not download. I have tried 4 times this morning to phone them and been left in a queue. The first time the line just cut off. The website states open 10 am - 5pm. Was left hanging on the phone when it cut off at 11 am and said that the lines were now closed and would re-open at 12pm. Appalling customer service. It is not the customers fault that these holidays are having to be cancelled. I have always used Welcome Cottages but will not use them again. I think this company should think very seriously about how they are treating their customers because they will very shortly be finding themselves and their staff out of business and it will be their own fault.

I would like to stress to everyone to read the terms and conditions first like we should of done. Our holiday was cancelled (due to COVid19) and they will not refund out money. They have offered 60% refund or vouchers towards another holiday - Customer service terrible (no one will speak on the phone). I have been furloughed and the wife works for the NHS so the refund would of been greatly received. They have told us that if we cancel, there is a 60% cancellation fee - Is it our fault that it has been cancelled?

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