A superb selection of pet friendly Holiday cottages and villas at cheap prices throughout Europe. Enjoy our low cost holiday accommodation at unbeatable prices with Welcome Cottages.
Welcome Cottages (welcomecottages.com) has 70 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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ian B.
Stayed at dove cottage at the railway inn Acklington it was the worst weeks stay the fridge had water leaking in the sofa was real low to the ground one single bed the slats fell through so had to sleep on mattress on floor the double bed was very high smelt of damp the manager of pub and owner not helpful mould in shower had to leave one night early as had it couldn't stay any longer
Rosie C.
Had to cancel due to my father in law being admitted to hospital seriously ill Took 3 days to get through and when I finally did. I was told all I would get is a refund of 20 quid due to late cancellation. I cannot believe someone can be dying in hospital and all the customer services lady could say is well all you can hope for is a full recovery or a peaceful death. I wasnt expecting a refund but I found out that less than 24 hours later they had relet the cottage and that when this happens they usually refund you in full. I havent heard a thing from this company never mind seen a 20 quid refund. We have used this company for years and I doubt we will use them again. In the long run the health of my father in law is more important but it comes to something when the company dont see this is not right.
FG
It always boggles my mind how a company's standards and reputation can fall so low, yet their prices continue to rise massively. I have booked many holidays with Welcome over the years, and you could always guarantee prices to suit every pocket, and accurate descriptions of properties listed. Not anymore. Their prices have now risen so much, that I only book with them if there happens to be a reasonably priced out of season property, though this is getting rarer and rarer. I now pay for a week in February, what I used to pay for a week in summer, only a few years ago. My most recent stay was a few weeks ago, up in the North East. The property was filthy, even though the owner/cleaner had a full 8 hours to clean due to the later arrival/earlier departure time. I had to clean the fridge, cooker, washing machine, utensils and shower before use, despite the fact the extra cleaning time was supposed to be for 'super deep cleaning due to covid'. The photos on the website are so old, and bear no relation to how the property looks today. They showed a neat, spacious outside seating area, when in reality it was a dank concrete enclosure, overrun with dying plants and a rotting wooden table. The area I stayed was devoid of anything to do, and was very rundown and rough. The few places of interest were shut because of 'the pandemic'. I emailed Welcome full details of my issues and have still not received a response over a week later. I did a 'Reevoo' review as requested, but this will probably get removed due to the low scores. Welcome, and reevoo, both claim this doesn't happen but it most definitely does - it's happened with 2 of my reviews in the past. Welcome used to have a good, solid reputation that I felt I could trust, now it's a lottery if your holiday property will be as described or not, and that's if you can afford their prices in the first place.
Catherine C.
Booked with welcome cottages for June this year decided to cancel due to covid 19 welcome cottages got in touch and it was agreed that we would move the holiday to September we having decided we don't want to go in September have email them on numerous occasions only to get no response have tired phoning again can't get through to anyone got a email saying my balance was due sent a reply saying I needed to cancel it which we have been trying to do for the past 3 months or more still no reply would definitely not be booking with them in the future
Mark S.
Like so many reviews on here I would like to give zero stars. The cottage was dirty and Had very little water from the second day of our seven day holiday. No response from owners, I did get through to Welcome Cottages, asked them to contact the owner,still no reply. I phoned Welcome Cottages on our return, was given a long winded excuse and told the request for a refund needed to be processed. I then pointed out that the cottage had four out of five stars on their website, but it was only when you clicked on the review that you realised this was four out of ten, at this point the line went dead I had been cut off. Still waiting for a reply from Welcome Cottages about a refund. Will not be using these ever again
Caroline E.
If I could give zero I would! We were left stranded on the first day of our holiday with nowhere to stay as the property we had booked was disgustingly dirty! Despite the fact that we had received an email to say that apparently our property had signed up to their 'safer stays' initiative! I would like to say that the property was definitely not 'Covid safe', and I consider the owners to be negligent! My girls and I had self-isolated for two weeks prior to going to Devon in order to be able to see my parents and their grandparents. I would never have booked somewhere that I thought would put them at risk. Within half an hour of arriving I was in tears as I tried to work out the implications of having nowhere to stay. I tried to call Welcome Cottages for the next 2 hours while their phone lines were open... They shut at 4pm! I have since emailed and phoned numerous times but as in previous recent reviews, it is as if their customer service team have gone on strike! Customer service is non-existent! Still waiting to hear from them.
Andrea F.
We booked a UK based cottage holiday 2-3 months ago and were informed 3 days before the start of the rental period they had cancelled our booking. The email said our money would be refunded in 3-5 days, we're way over this now and no money. Emailed to complain and receive an auto email saying 6-8 weeks expected response time. Called them (and their Group Head Office) and multiple occasions and left to wait on the phone in excess of an hour each time and never get through to speak to anyone. Emailed the CEO of the company and no response from him or any of his team. Currently trying to pursue getting our money back with our bank and have very little hope of ever speaking to/emailing anyone here. Also pursuing this with ABTA but they too have long timescales on chasing anything up! Absolute nightmare to deal with this company, no answers, no one to speak to, no replies to emails and no money back - do not go anywhere near this company!
Jayne F.
I have used welcome cottages for many years. Will not be using tgem again. We had two holidays booked this year with them. First being beginning May in Cornwall which got cancelled because of covid. We were not allowed a refund we had to have credit note which we used to pay for our already booked holiday in September to Isle of Wight. Which is our honeymoon. Just had email our holiday has been cancelled no reason why. Three weeks before we get married and are due to go. Our ferry tickets are booked and we cannot get a refund for them. We have been treated appalling. Still waiting refund for our holiday and a reply to email as to why our holiday cancelled.
