A superb selection of pet friendly Holiday cottages and villas at cheap prices throughout Europe. Enjoy our low cost holiday accommodation at unbeatable prices with Welcome Cottages.
Welcome Cottages (welcomecottages.com) has 70 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Stephen A.
Absolute shower of incompetence. Worst company I have ever had the displeasure of dealing with. No answer to emails. Nothing but demands for payment. Even if you speak to them they are unable to sort anything. Please use another company and avoid this incompetent company Cottage owners don’t use them. They are giving you a shocking reputation
Paul
Needing to make a small change to booking. No reply to Phone, email, Letter. I believed there was a SCAM. I changed my credit card and when the final payment did`nt go through received a phone call. "I am from welcome cottages." I replied."I thought you were all dead." He replied."Sorry to disarpoint you, I want the money." No Chance. A back street company that hides in plain site that goes out of it`s way to make it difficult to contact them, and won`t reply when you do. the only part of Welcome Cottages that works is the auto payment service. Got to be something dodgy here???
Dave G.
Due to covid We twice had to cancel our holiday cottage We have now decided to wait till its all over before we book again And Welcome cottages have been brilliant in their handling of our case Our money was reimbursed no quibble at all When Covid is over we would definitely use Welcome Cottages again Especially after reading about other similar companies Whose customers had problems dealing with them If any director or boss from Welcome is reading this May I add your staff were a credit to you in all of my dealings with them And I will be a returning customer
tringle@0JU
Lovely cottage but dire customer service from Welcome Cottages. Covid has made life a lot more difficult this year and our attempts to rearrange our May holiday was met with dead phone lines, unanswered calls and hours 'hanging on'. We spent hour after frustrating hour trying to speak to a human being. We researched and rang every possible number linked to Welcome Cottages and Hoseasons and did eventually speak to someone. The lady were very helpful and understanding but our overall experience was such that I would never use Welcome Cottages again. Computers are great but sometimes we really need to speak to a human being!
Frances P.
We rented a Squirrel cottage - 83 Main Street, Seamer, Scarborough from 25th Sept - 5th October and were delighted with it. Lovely and clean and well apportioned. Dog friendly with well fenced in garden for our escapologist dog. Lovely and cosy too. Kitchen was a joy to work in and very well laid out. Welcome pack was nice too. Highly recommend.
hgm
One star seems a bit excessive for Welcome Cottages (part of Hoseasons). I have been attempting to cancel a September holiday for some 3 months. Initially I sat on the phone for several dozen hours. Then I emailed them. Then I sent a recorded delivery letter. All this to ensure that the date of cancellation was within max refund entitlement. Still no response. Kept trying by phone and eventually got through. The booking hadn't been cancelled and I was offered a small sum back. No sense in shouting at the unfortunate call handler so I asked who to complain to - the Managing Director was suggested. I sent a recorded delivery letter to her/him. That was a few weeks ago - and ... still no response. An apology for delay at any point would have been decent, but as things stand it's obvious this company is utterly incompetent and with no customer awareness. Incidentally I contacted the cottage owners directly early on in this pantomine. They had had no contact from unWelcome Cottages so they too would have lost out on a weeks booking without my notifying them. So if you are letting a property do not do so through this lot. And if you are looking to book a holiday cottage, do not under any circumstances pass any money to Welcome Cottages.
Lisa H.
Cant get through by phone and dont answer emails. Shocking.
Andy
Booked a cottage with Welcome Cottages as a last minute break only to get a response from the cottage owner saying it was already booked for the dates. I have emailed Welcome Cottages to tell them that it was already booked and have had no response, I have also tried calling them and cannot get through. They have taken payment in full and still send me confirmation of my booking even though it is not possible. Do I need to say more! Don’t use these fraudulent con artists.
