weissratings.comReviews of weissratings.com

Response from weissratings.comOct 13, 2023

Hi Ralph, I apologize that your experience has been less than stellar. When it comes to our member care, we try to avoid duplication so that our members are not receiving multiple communications from different reps. Since Sean has been the main rep responding to your inquiries, he has been the responder to maintain uniform. Within Weiss Ratings we aim to keep our responses times within 2 business days, admittedly we missed the mark with your first email, receiving a response in 4 business days, the remaining communication has fallen within our window of support being provided for access and clarification with your last email on the 9th after hours being sent in on the difference for the 2 price points, which thankfully has been addressed here for the price differences and offers. Reviews and BBB Complaints are handled by a different department so they have a different structure in timed responses. As a courtesy due to your experience, I'd be happy to provide a full refund of the Defi Masterclass, and the annual maintenance fee for your Safe Money Report membership if you wish to cancel the services you currently have based on this experience, as well as the email address on file has been updated to ensure that the only emails received are those matched to your paid services, and not additional offers that we offer. Please let me know how you wish to proceed for a resolution. - Best Regards, Weiss Ratings Team