PluflReviews of weareplufl.com

Awesome pillow to lounge and sleep on. I have both the regular and large size and I highly recommend either one.

I am extremely disappointed with my experience with Pfulf. I placed an order totaling nearly $200, and my package was never delivered. After contacting customer service multiple times, I was met with unhelpful responses from both management and supervisors. Instead of taking responsibility or working toward a resolution, I was repeatedly told there was "nothing they could do." They refused to resend my order and also refused to issue a refund, leaving me out nearly $200 with absolutely nothing to show for it. Good customer service means standing behind your customers when problems arise, especially when an order is never received. The lack of accountability, concern, and willingness to resolve the issue has been incredibly frustrating. Based on my experience, I cannot recommend Pfulf. Buyers should be aware that if something goes wrong with their order, they may be left without their product or their money.

Plufl actually scammed me. I spent almost 400 on a bed and they sent me the wrong item. When I emailed them they refused to replace it, and denied even a partial refund to make up the difference in price. DO NOT BUY!!!

Major shipping delay that wasn’t communicated. When I inquired about the product I ordered, they made an excuse. I asked them to then cancel my order which was another ordeal. It has almost been one month now and I still have not received my refund. It took several emails for them to finally respond stating the refund is still in processing. The customer service is awful as it takes several emails to even get an answer and when they do respond it is nothing but excuses.

I was really looking forward to receiving the cooling body pillow. I ordered it in a large but received the regular size. I contacted customer service right away. They took a long time to get back to me. They concluded i received the correct order even with pictures as proof. When I asked them to confirm the dimensions of the Large size and the regular size they never got back to me. According to their website the large pillow is 56 inches long and 36 inches wide. The pillow i received is 50 inches long and 30 inches wide, which their website says are the dimensions of the regular size pillow.

I ordered the Plufl pillow and was supposed to receive a free cooling blanket that wasn’t included in the box. I have emailed 5 times to 3 different people and they all agreed to send the blanket but as of today, 05-28-26, I haven’t received any blanket or even a follow up email. Scam? The pillow is much shorter than the one depicted in the ads too. June 14, 2026 To date I have never received my “ free blanket” and have now had emails from a 4th “customer service?” assuring me they were making this a priority and would stay on it till the blanket ships. As usual, no follow up email and no blanket. June 24, 2026 Still no blanket or any word from “customer service”.

I ordered the Plufl dog bed and my daughter and dogs absolutely love it! I also ordered the Hugl body pillow, this is where the 2 star comes in. I received my pillow in Dec 2025. In March 2026,while taking off the pillow case to wash it, I noticed a large hole in the pillow as well as a small one on the pillow case itself. I took a picture of it right away, but life happens and I didn't get an email off to them till May. They only have a 30 day money back/return policy so obviously I was out of that window. Customer Service was very nice, but I figured an almost $200 pillow would last more than 3 months. Also, I felt like it was too short for me and I'm 5'6", so if you do decide to order, I would order the larger one.

I normally do not leave reviews — good or bad — but this experience honestly deserves to be shared. About 6 months ago, I purchased a Plufl body pillow along with the matching cover. Recently, the zipper on the cover split during normal use. For a premium-priced product, I expected much better durability, especially within such a short amount of time. When I contacted the company, I explained the issue and was hoping they would stand behind what appears to be a clear product defect. Instead, the only solution offered was 50% off a replacement cover. The problem? The cover costs $84, meaning I would still have to pay $42 plus tax for something that already failed in less than a year. Trying to be reasonable, I even offered to pay $35 total including shipping just to resolve the issue fairly. They refused and insisted the 50% discount was the absolute best they could do — over a difference of only about $7. What’s most disappointing is not even the zipper itself — defects happen. It’s the lack of customer care afterward. It feels like the company is more focused on protecting their bottom line than keeping a loyal customer happy. And honestly, why would I feel confident spending more money on another cover when I now question the quality and durability of the product in the first place? For a company selling premium products at premium prices, I expected premium customer service as well. Unfortunately, this experience fell far short of that. Amy S.