PluflReviews of weareplufl.com

The part of my order that I have actually received, I love. The Hugl body pillow is very comfortable; a little more firm than expected, but still comfortable and has been great to help me sleep. Unfortunately, I am still waiting on my cooling Breeze blanket that was supposed to ship with my pillow. As I write this on August 12, 2026, I have contacted customer service once a month since May 7th to ask about the status of my order that was placed on April 4th. The rep Bryan was amazing the first time - very friendly, concerned, and professional. He assured me that my order was going through fulfillment and would ship soon. June 21st, I still had not received so much as a shipping confirmation, so I emailed Bryan to check in. He responded with a form letter about high order volume and shipping delays. Same thing on July 21, with an identical generic email. Sent another "Jsut checking in..." message today, so we'll see how it goes this time. Three stars because I do like what I got, but for the amount I paid, I feel like I should get the whole order, whether the missing item was "free" or not. UPDATE - I received and email from Bryan asking for pictures of what I received in my order. If that was typical, why was this not requested when I first emailed in May? Sent a photo of my (now worn and obviously used) pillow and another screenshot of my tracking information still "waiting on details."

Updated February 27, 2026 - after posting my original negative Trustpilot review a lady from a Plufl contacted me to make the situation right. We discussed and she was very proactive to take the steps necessary to provide an improved customer experience. My free cooling blanket was delivered today. So if you are having problems try and reach out to Victoria in Marketing, she’s new at the company and trying to right the wrongs of the past. Hope the company is headed in a positive direction and will provide excellent customer service going forward for everyone that orders. Updated my stars from 1 to 3 since she was able to fulfill the order, but given the time since initial order I can’t give any more stars.

Updated Review: 4/3/26 I’m updating my original review to reflect the full experience. Following my initial post, a member of the marketing team reached out and worked to resolve the situation. I did receive a replacement pillow, which is better suited for my height, along with the previously missing blanket. However, the overall experience remains mixed. Resolution was initiated only after a public review was posted, which suggests a reactive rather than proactive approach to customer service. In addition, prior communication indicated the blanket had shipped separately, but it ultimately arrived bundled with the replacement—highlighting a lack of consistency in the information provided. While I appreciate the effort to make this right and the improved product fit, the end-to-end customer experience did not align with expectations. There is a clear opportunity to strengthen communication and service responsiveness. These are also solvable challenges—there are many readily available tools that can be easily integrated to track customer issues, monitor interactions, and ensure timely, consistent follow-through. Original Review: I’m really disappointed with my experience. The pillow ended up being too short for me (I’m 5’6”), and you can’t return it once it’s opened—something you don’t truly know until you try it. On top of that, there was supposed to be a free blanket included with my order from last fall, and months later I still haven’t received it despite repeated assurances that it’s coming. At this point, the whole experience feels misleading and very frustrating.

Ordered item on 11/19 and got the order confirmation and person personally working on my order info right away. After 3 business days of no contact ( except to upsell and new sales promos) I emailed to the company to at least find out what’s going on. I get that there may be delays especially this time of year. So far I keep getting promo emails but no response to my inquiries. It’s now 12/01 and still nothing. After reading all the bad reviews now, I will be disputing the charges with my credit card for not providing any of the products I ordered. I will just stick with Amazon for future orders. Thanks plufl for the horrible experience and lack of communication. We are plufl contact is a joke and the site is a scam, shark tank should be ashamed of backing this scam company. UPDATE: Received email 03/05/26 to resolve experience issues. Never got ordered items but was refunded. Plufl sent a blanket at no charge to resolve experience issues. Received blanket within 3 days.

Editing 11/21/2025: I'm increasing my rating because the owner called me himself, unprompted, to make things right and offer a full refund. He said that there had been some issues over the summer that they are now addressing. I very much appreciate his reaching out and taking ownership of the issues. Five stars for him. Still zero stars for the original issues and customer service representatives, but hopefully this means future customers will now have a better experience. Original thoughts: The company didn't ship my product until I complained about not receiving it, at which point I *didn't even want or need it anymore* and told them so. (It was supposed to be a gift and their delay meant it was too late to be useful.) They absolutely refuse to take any responsibility for this and insist that I have to pay return shipping. !!!!!

This is a follow-up to my earlier review, after having (finally, on November 8th, over two months after having ordered it on September 4th) received the XL Plufl I ordered. The product itself seems high-quality, and following the included assembly instructions was easy. It's comfortable enough to sleep on without additional padding, and the faux fur cover is quite soft. I can genuinely say that the Plufl itself is worth the money you'd spend on it. That said, this isn't a review of JUST the product, otherwise it'd be a 5-star review. This company seems to think it's a good idea to keep people who ordered from them completely out of the loop in regards to any potential delays, whether that's due to low stock, port strikes, or any other issues. When someone pays you for a product, and you can't deliver within the window stated at time of order, YOU NEED TO CONTACT THEM, not wait for them to contact you with a "Where's my product?" email. As of writing this, Plufl STILL has not sent out the email the CX rep I spoke with said the company was working on about the delays on the XL Plufl. If the company had any form of proactive communication with customers other than marketing emails, this would've had a 5-star review. Instead, it took constant submissions to their "Contact Us" page to get ANY information about the delays, and a 1-star review to get the CEO of the company to send an email that FINALLY contained any information on when I should expect the product I ordered. So, ultimately, I would recommend the XL Plufl as a product. I would not recommend Plufl as a brand, as getting any information from them in the event of anything unexpected happening is akin to pulling teeth from an uncooperative alligator. If they learn to actually proactively communicate when something unforeseen happens (and not lie to cover their own backsides when contacted with concerns about delays), then I might consider ordering from them in the future.

Fantastic idea. I have a puppy and it’s been great for sleep training. Extremely comfortable - poor removable cover design. The cover is washable - which it should be since it’s a bed on the floor, but the assembly is BRUTAL. The sides and bottom don’t fit easily into the cover. It takes me 30 minutes of shoving and jamming the pieces into place repeatedly. By the end of it, my back hurts and I’m covered in sweat. When my pup is older, I will toss it. There’s no easy way to keep it clean.

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