PluflReviews of weareplufl.com

I had the displeasure of ordering the Eco-Cloud Pillow from this company on May 1, 2026. The pillow cost $99 and it is not the pillow that appears to be a dog bed. It was simply a pillow with cooling technology. I did not receive the pillow for over three months, despite numerous complaints to the people running this company. At one point, they claimed that they were understocked. However, during this period, they sent me advertisements saying that they’re overstocked for the summer and there are sales now. This is dishonest, misleading and a very poor business model. Most importantly, to be blunt, the pillow is useless. It is quite firm but did nothing to cool itself. I have been searching for a quality cooling pillow ever since my first cooling pillow started to fail. Unfortunately, that company is out of business. I have yet to find a cooling pillow that works as well as the first one I had. Certainly, the Eco-Cloud Pillow is inadequate. So, I requested a refund. I was told there would be a restocking fee of $20 and that I would have to mail them the pillow within a month of receiving it. They never returned a call and never answered an email until that month was almost up. They offered for me to simply keep the pillow and they would refund a small amount of money. This would prevent me from spending money on shipping and the hassle of shipping. However, they missed the entire point. The pillow stinks. I don’t want another pillow that doesn’t do its job. Let the buyer beware. The refund process was difficult. It cost me $49 to ship the pillow back to Noah and Yuki. Add to that the $20 restocking fee They refunded $79 In all, it took five months to finish returning a pillow that I don’t want. Besides, effectively losing money over this, I lost time. This company continues to send me emails with offers such as this: "Okay, I’m not supposed to be sharing … but I saw this thread this morning and immediately thought of you. If you’ve been waiting to stock up on some awesome sleep products, do it before my co-founder finds out." This was sent while I was asking them to take back their awful pillow. The pillow is no good and the company should take the Carnegie course.

Do not waste your time and effort driving traffic or sales for this brand. I generated legitimate sales and earned commissions through their affiliate program, but they never paid out my earnings. To make matters worse, after holding my balance indefinitely, they completely ignored all my inquiries and provided zero explanation or support. They happily take the customers and revenue brought by affiliates, only to withhold the money and cut off communication. This is utterly unprofessional, deceitful, and predatory behavior toward partners. Save your marketing budget and effort for brands that actually respect and pay their affiliates. Highly unrecommended.

I bought the Plufl Hugl cooling body pillow hoping to optimize my sleep setup, but it is entirely too massive. If you share a standard queen-size bed with a partner, this pillow leaves absolutely no room for the other person. Beyond the sizing issue, their return process is completely customer-unfriendly. If the product doesn't fit your space, be prepared to lose a massive chunk of your money. They charge a steep 20% restocking fee right off the top, and you have to pay the expensive out-of-pocket shipping costs for a highly bulky package. When I reached out, customer service flatly refused to offer a reasonable partial discount to keep it, capping their offer at a measly 15%. Think twice before buying unless you are 100% certain you have the bed space to keep it.

very happy with customer service and their response time. delivery was quick and efficient. the bed seems very well made. the standard bed is just the right size for my 9 year old granddaughter. haven't given it to her yet, but i am sure it will be a hit! if i were to buy one for myself, i would get the XL to be able to stretch out completely.

Issues with purchase, they worked with me to get a replacement.

Everyone loves our Pfufl bed - the kids fight over it when they are having friends sleepover. Perfect spot for video games! They also both love their Pfufl cooling blankets. They have described it as the most comfortable blanket ever! It’s

My spouse sleeps on it every night and loves it more than the bed (true story, she’s a dog girl)

As of right now I have not received the body pillows because I actually just ordered them. But I had to contact customer service because I had the wrong address in the shipping info. I dealt with Marthy and they were very very helpful, responsive and just overall made me feel assured that he had corrected the issue for me. I was actually very impressed with how quick they got back with me. Thanks Marthy for all your help! Suzy Sheridan