Wayside GardensReviews of waysidegardens.com

Response from Wayside GardensJun 30, 2018

Dear Customer Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. Please keep in mind that all of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1122 and a customer service representative will be happy to assist you. Your feedback is important and helps us to ensure the best possible customer experience.

Response from Wayside GardensAug 17, 2018

Dear Paula, Thanks for taking the time to leave a review. We are absolutely delighted that you enjoyed our products. We thank you for shopping with us, and hope you will come again! Don't forget we have just started taking orders for our Fall season, so be sure to check out our Fall deals as well!

Response from Wayside GardensJun 19, 2018

Dear Barbara Thank you for bringing this to our attention. We have reviewed your order and were happy to see that both shipments were delivered by UPS on 5/25/18. We are very sorry you are not happy with the quality of the items you received. Please keep in mind that your plants are guaranteed for 90 days from the date of receipt. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you!

Response from Wayside GardensJun 19, 2018

Dear Cynthia Thank you for bringing this situation to our attention. After reviewing your order, we are happy to see that your items have now been shipped and delivered. Your order also shows that your first shipment was for annuals scheduled to ship in the second shipping cycle "B". That shipping cycle began 4/23/18 and there was a three week window for shipping. The second shipment was for annual plants scheduled to ship in shipping cycle "C". This is the final shipping cycle for annuals and began on 5/15/18. The vendors again have a three week window to get those orders shipped out. We would like to offer our sincerest apologies for any inconvenience we may have caused you. If you have any questions about annual plant shipping schedules, please contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.