Vicky G.
TOTAL FRAUD!!!
TOTAL FRAUD!!! I truly felt cheated by this company, which not only lies about what it sells, but also doesn’t answer the phone to make itself responsible for its service. A couple of weeks ago I made an order of 17 plants and a flowering tree. I believed that it was a reasonable purchase (at least, it was big for me). I was very excited to get it and set to work. But instead, I got a big disappointment. Yesterday I was shocked at the size of the two packages I received. It was imposible to think that the flowering tree I ordered could fit in 7x7x36 box. But the surprise came after, when I found out that the tree was a stick with 20 leaves!!! I paid $70 for a magnolia stick!!!! You must be kidding me??? You really fooled me! After the first disappointment, I couldn't expect more about what was inside the box #2. The 14x13x24 box fitted 17 plants!!! I was expecting a “plant”, not a handful of hay!... Seriously, do you think that you sell plants? You cannot charge for these plants what I paid. “A picture is worth a thousand words”, so I am attaching the pics of my “BIG”order, which will post everywhere online, in order to prevent other people from a FRAUD. Obviously, I expect not only an apology for this fraud, but also a refund of this over-paid purchase. BE SURE THAT I WILL REVIEW YOU EVERYWHERE ONLINE.
Response from Wayside GardensAug 22, 2018
Dear Vicky, We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. We are unable to ship plants that you would buy at your local nursery, they would not survive in transit. Our company ships starter plants. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.