WatchCo.comReviews of watchco.com

Fast delivery, very trustworthy. Very happy with my purchase

I tried to order a watch for my cousin as a congratulatory gift for her new job! Every time I do something goes wrong and it gets returned. I was finally able to purchase it thru my Amazon and it still screwed up. I gave the right billing address. What is really going on?

This company sold me the greatest watch I have ever owned (I absolutely love it). They are super professional and the shipping was super fast! They are an A± company! Thank you.

I purchased a pair of Smith Universal Wireless Helmet Audio Chips on the 21 November 2017 from Watch Co. They took almost one month to arrive by post. I put the Chips in the ski helmet and we took them away with us for our ski holiday in January/February 2018. They lasted one day and then stopped working. After arriving home from our overseas trip on the 01 March 2018 we spent many hours trying to trouble shoot the problem without success. I approached Watch Co requesting a full refund. They have denied a refund and instructed me that I should contact the manufacturer directly i.e. it is not their problem as they do not give refunds on second hand items and that I am outside a refund period anyways. I am very disappointed with their attitude in the email correspondence. They obviously do not give a damn about their clientele. I will not purchase from them again and I certainly will be advising people to avoid dealing with them. My friend purchased goods from them and they sent the wrong item, they have never responded to his emails about the incorrect delivery. My purchase was only small in dollar terms i.e. about $160 AUD; it would be a very disappointing circumstance if it was $2000 AUD watch. My advice is stay away Watch Co and buy from company that has some business ethics and morals. There are plenty of companies who understand customer service and satisfaction. Good luck to Watch Co as they will need it to stay in business. --------------------------------------------------------------------------------------------- 29 March 2018. In response to Watch Co reply and to reconfirm the facts. Not the rewriting of the history as done by Watch Co in response to my initial review. The goods were ordered and paid for on the 21 November and arrived on the 09 December. Sorry not one month as I stated in my initial review but certainly not 7 days as stated in Watch Co's reply. They were purchased as a family members birthday gift. Birthday 15 December. My subsequent order correspondence with Watch Co will confirm this i.e. I emailed Watch Co chasing the goods as we were concerned that they would not arrive in time to hand over as a gift. We live in tropical Queensland Australia. We have no daily use for Ski Helmet Headphones. The headphones were set up and put away until we travelled away on our ski holidays. We left in early January and arrived home in early March. The headphones failed on the first use. We packed them away disappointed with our purchase. When we returned home to Australia we attempted to troubleshoot the problems with the headphones but with no luck and then contacted Watch Co. asking for a full refund. Which in the circumstances seem reasonable and a typical request for goods that fail so soon.They are not 2nd hand or used as we never got to use them. Watch Co. advised us basically go away and deal with Smith and to look for the warranty that came with the original purchase. I advised that no warranty came with original purchase and Watch Co offered to obtain one. No other offers were made by Watch Co. We have since had the headphones fixed in Australia, with a further offer by this Australian company that if the fix does not work that they will replace them or refund the money within the manufacturers warranty period and will deal with Smith on our behalf. I referred my friend to Watch Co to purchase the same item and the wrong item was sent to him. He has emailed Watch Co without response. I will ask him to resend his request to Watch Co today as per their request. We purchase lots of ski related items from all over the world. Typically they are delivered within 5 working days. We have had other warranty issues with items purchased in the UK and USA and in both instances the online retailer bent over backwards to help us solve the problem or replaced the part or goods. From a comparative point of view Watch Co's service and attitude is lacking. Their reply to my initial review confirms my opinion that they have some underlying business ethics issues as they made statements that a just false and misleading in an attempt to cover their bad service. ----------------------------------------------------------------------------------------- 29/03/2018. Watch Co. are now advising that I am making up stories. What next. Trust Pilot and Watch Co have now been sent a copy of the order that my friend made for their reference and as proof. Watch Co make comments that I have been demeaning to them and their representatives, really I am just being responsive to their tone and manor and lack of respect for their customers. They should toughen up. If you give it you should be able to take it. --------------------------------------------------------------------------------------- 30/03/2018 In Response to more re writing of history by Watch Co. Stop trying to discredit my factual and unfavourable review. The facts: - I have never been offered a refund or a replacement of goods until now. Which I am not interested in as I do not want to have any further dealings with Watch Co. ever. I have provided evidence of purchase to Trust Pilot confirming date and time of delivery. Extract from Order. Your Order #100086767 (placed on November 21, 2017 4:47:48 PM CST). A full copy of my order etc is available to anyone who may like to view it. I have provided evidence of friends purchase to Trust Pilot and to Watch Co. Unfortunately I was unable to provide copy of email he sent them to advise incorrect item was shipped. My friend spent sometime yesterday trying to recover the email. If it is located we will be sure to send to it Watch Co and Trust Pilot for their reference. I gave Watch Co some favourable advice on how they should treat customers without me being demeaning. This was based off my 25 years experience of running my own very successful high volume customer focused business. I have experience in this space. I gave Watch Co my opinion of their business in a firm and professional manner. In one piece of correspondence after the gave me the standard company line to go away I responded by by saying thank you "Mild Expletive". Hardly very demeaning but clearly evidence of my feelings at that point in time. I suspect that they have heard some harsher terms than that. Watch Co did respond by referencing me as being "Classless". In retrospect some may see "Mild Expletive" as offensive and I publicly offer my apology to Watch Co and their representative for using that term. I have never mentioned in prior email or reviews that the purchased item took over 10 hours of my time to set up. It would not pair with my phone or any other phone we owned. Finally it paired and as mentioned prior it was put away for a few weeks until we travelled away. It worked for about 1 hour and stopped. We were overseas in a remote area and waited until our return to communicate with Watch Co. It is not used and for Watch Co to state that it is just unfair. We never got to enjoy and use the product we purchased from them. It is not an item that you use daily. We purchased if for our extended OS skiing trip and did not get to use it at all. Watch Co show really don't care about the customer until they are in the spotlight in a review forum.They will bend and create stories to benefit their position. I just can't believe it and how much effort that they are going to to recreate the events surrounding this matter. I am more than happy for Trust Pilot to request from me all correspondence to and from Watch Co. so that they can be certain of the facts. Thanks, Chris

All good! Best regards for this shop , buy very good gifts ,i think my son will be happy ! Good luck!

Easy to understand and use. Vast array of products.

I'll let you know when the watch arrives.

Quick response, good price + discount. So far, so good! Thanks.