WatchCo.comReviews of watchco.com

Warning when doing business with this company. Horrible communication, they just seem to string you along and withdraw funds on canceled orders. Ordered a watch that was going to be part of a gift from them on 9/23. I reached out on 9/28 as the birthday was coming up and I needed to know when the watch would be shipped. They said they would contact the fulfillment center and update me asap. I reached out again on 9/30 and the person let me know it was being shipped by the Amazon fulfillment center. Fine. I still did not receive a tracking number or any type of email saying the order was on it's way. So I called on 10/2, the person on the phone said that they never shipped and that model watch was their last one so I would have to wait at least a week until they had them in stock again. I checked their website and the watch I ordered is still available to purchase and does not show as "sold out" or "back ordered". Finally canceled the order and was told it would post on my account in 2-3 business days. Let's see if that happens. Worst experience ever, shop with them at your own risk. Update 10/28: I reached out to WatchCo on 10/7 after noticing that the funds for the "canceled order" were withdrawn on 10/5 from my account. WatchCo responded saying that my "financial institution has them" and not WatchCo. I reached out to my federal credit union to verify and they said that the claim WatchCo was making was absurd. They would never randomly withdraw from my account on behalf of a vendor. They also showed me on my bank statement the credentials of WatchCo and exactly at what time they withdrew and charged for the canceled order. I reached out to them on 10/13 with screenshots of my bank statement showing WatchCo does in fact have my funds and asked what the next steps were. I have yet to hear back from them. Now I have my Federal Credit Union taking over the matter. Again, Shop here at your own risk. Update 11/4: Reply to the WatchCo message below since they do not reply to emails. When I was notified on 10/2 that the watch would not be shipping after ordering on 9/23, I checked your site and the watch was not listed as "back ordered" or "out of stock" as it should be. Instead, it was still available to purchase. Unfortunately since WatchCo is only now deciding to reach out, I do not have a screenshot from over a month ago. My federal credit union called the fact that your company said "your financial institution has them", referring to the funds, and that they pulled it from my account and not WatchCo as absurd. And I have to agree with them. I emailed WatchCo with screenshots of my bank statements clearly showing what day and time WatchCo pulled the funds from my account. The only thing you, WatchCo, can do to make my interaction "significantly better" is reply to the email I sent on 10/13 with screenshots of the withdrawal and return the money that was charged by WatchCo on 10/5.

Good service- I had to change out an item before shipping and they were very attentive. I think older bad reviews may have been before a customer service upgrade? Only a good experience with this company so far.

I had a great experience with them - the price was unbeatable and the service is excellent. I can recommend it!

Update: my bank investigated the disputed charge (I forwarded all the emails with WatchCo.com to them) and it was upheld, which means that the dispute was deemed legit. I received a message from WatchCo.com in response to this review: "Plz send crdit card details so we may investiggate." (wow) They sent me the wrong watch, one that I did not order. They do not answer the phone regardless of when you call or how many times you call. They let you leave a voicemail, and then do not return calls when you leave voicemails. Over the course of almost 2 months I was emailing with some one trying to understand their process and rectify this. They do not function like a normal online company. They told me to ship the wrong watch back and they would send me the correct one; I had to pay for the shipping which they said they will reimburse. When they received the "return" I had to ask when the correct watch would ship. They said unfortunately they are "waiting for more of my item from the manufacturer." A week later when I asked again, they said sorry the manufacturer no longer makes the watch that I ordered and cannot be restocked (so they let me purchase a watch that was not in stock), and offered a 10% discount on another purchase (lol) or a refund. They said they would take care of the refund immediately. After emailing asking when the refund will be processed they said that the refund had already been processed a week prior. However there is no credit to my card from the company whatsoever. They say that the refund was processed. I do not have any record of this on my account and do not have the money. Sound like a legit company? Save your time and money, never ever use this company. Update: I confirmed that no refund was processed or is pending to my original form of payment (my bank/debit card). They say via email that the refund was processed/there is nothing else they can do for me as it is "clearly a cardholder issue." They "cannot do anything else to help me" even though this is entirely their error and I have not received a refund. They really are laughable. They sent me an attachment with their record of the refund which has the amount of my original purchase but not the shipping cost of sending the wrong item back to them which they repeatedly promised. When I pointed that out they said "actually we refunded you $10 for the shipping reimbursement" which is not shown on the attachment supposed record they sent me; also, again, none of this is confirmed by an actual credit to my card. My card/bank is disputing the original charge. If this happens to you dispute the original charge of your purchase. Contact BBB.

Because my purchase was not automatically confirmed I e-mailed watchco. My e-mail was personally answered and thus I considered that my purchase was OK. After receiving several such e-mails confirmations (I have no idea why this was done repeatedly) I was informed by a different representative that part of my purchase was out of stock. The product I had ordered, however, had been marked as in stock at the time of the purchase. Then a replacement was offered. The price for the originally ordered product was USD 50, the replacement would have been USD 125! Thereupon I cancelled the whole transaction. They're friendly but not very capable.

I ordered a watch that said 'In Stock' clearly on their website and a few days later got an email saying it was on back order for 5-10 days, I replied to say I needed it before a certain date, I got no reply... I chased up again and got a reply that my order had been cancelled. Waste of time. ------------------- Update: I have the print screen of you guys not replying, stop trying to weasel your way out of this, you messed up and deserve a one star review, learn from it.

I attempted to purchase a Garmin Fenix 5 Plus Titanium for AUD $874.72, plus postage for a total of $894.83. Entered my details, then my bank rejected the transaction as a potential fraud. The message that I received from the bank indicated Watchco attempted to charge me AUD $981.03. I brought this to their attention in an email with screenshots and asked for the reduced price to be honoured. Four days later, they change their website to only list USD prices, then inform me that it was “due to currency conversion” with no apology for trying to overcharge me. The customer service is obviously lacking. I’d read the reviews and took a risk - thankfully, the fact I only had enough money in the account saved me from an exorbitant overcharging. Would never, ever recommend using this company given that they refused to acknolwedge their own mistakes while, simultaneously, addressing them so that it looks like they never existed. Terrible business practice and it makes me wonder about the level of honesty with which they would engage with other sales. Edit: DO NOT PURCHASE FROM WATCHCO. “Plse send crdit card info so we may investtigate”. This is the exact message I recieved through TrustPilot from WatchCo. There is NO WAY that any reasonable person would respond to this request. Instead, I sent them my email address and the name of the Customer service representative I had been emailing. They responded by declaring there was no record of my transaction and flagging my review. WatchCo are dishonest. Plain and simple. They claim this is a currency conversion issue. If that were the case, then they need to adjust their conversion to be in the same ballpark as the actual price, or advertise solely in USD. Instead, they continue to advertise the watch at a price that you are unable to buy it at. Also, they refuse to acknowledge that this is even a problem. And finally, they attempt to silence their critics by asking for details no one would ever provide and then using that as the sole basis to claim a transaction never happened. EDIT 2: Just to clarify, I provided WatchCo with my email address and the customer service person I was dealing with (who was equally unhelpful). Their claim of not being given the opportunity to respond is ridiculous. Their claim of wanting to help me is equally ridiculous as they haven’t tried to contact me again in relation to my TrustPilot review, despite the fact I sent them my email address. I sent Trustpilot AND WatchCo the same evidence (screenshots) and WatchCo continue to ignore its existence. Please, do not use WatchCo.

They charged my credit card on 29 June, then failed to send my purchase. Now (7 July) they are saying they voided my purchase and never accepted payment from my credit card. They said this 'applies to my account' within 2-3 business days (whatever that means). Well it's been over a week and all I have is a charge on my credit card and no refund. So they have taken $250 from me. Also, they said they voided my purchase because my credit card didn't pass their fraud risk assessment. No other merchant has ever had a problem with my credit card. Edit - After WatchCo.com saw my review they asked me to send my credit card details so they could look into the issue, but they wanted me to send the information in a reply message rather than in a secure web form. I refused, but I did send my order number. Now I see that they are claiming they don't have a record of me, so I have just now sent Trustpilot the emails that WatchCo.com sent to me confirming my purchase and telling me the order was voided. 2nd edit - WatchCo.com is still trying to get my review removed, saying they have no record of me. Funny that they have sent me 3 emails about my order!