WatchCo.comReviews of watchco.com

Strap supplied was totally different from what supplied. Too small for my watch, even though I used the reference number on my watch. Would not recommend.

Purchased a watch for my son's birthday, and it was slightly delayed. The customer service was upfront with me and still shipped it out to me quickly. Everything was perfect, and I will buy more soon!

I canNOT warn people not to buy from this seller enough! 1. I ordered a 20mm watch band from what I thought was this company's website, they sent a 26mm (wrong size). 2. I emailed and asked for a refund and that turned into about a 5 day "conversation" during which time I found out that "for some unknown reason the item was fulfilled by Amazon." (I did *not* order from Amazon, but I should have due to their hassle-free returns.); 3. During this time the company rep Eric kept asking me for my order # claiming they could not find a record of my purchase (maybe because it came from Amazon? Who knows!); 4. I gave him my order number, the item number from their website, any other possible identifying numbers from the packaging, however that was not enough, then he wanted the "model number" from the box (huh?) - this entire back-and-forth went on for a few weeks (!) as my patience went missing; 5. After weeks, like a miracle, Eric was FINALLY was able to locate my order; 6. Then more fun begins: They (Eric) REFUSED to just send me a pre-paid return label after I asked many time, saying that I would have to pay and then they would "reimburse me for the postage."; 7. There's more garbage = sketchy stuff in the "conversation" like wanting to send me a "replacement" (nope!) and other things I can't remember because after all was said and done I have about 20-25 back-and-forth confusing emails with them, ...; 8. I finally cave in, pay for postage, and send the damn band back to their brick-and-mortar store in WI which is where they insisted I return it despite claiming Amazon fulfilled my original order; 9. I have the tracking number and I see that they have received my package within two days of sending it but I hear nothing from them confirming receipt; 10. I wait a couple days and decide to contact them since I have still heard *nothing* from them; 11. The excuse: "We're a small company with not as many employees as Amazon"; it was "delivered to the wrong suite" and we "had to go find the box" (I used the exact address they gave me) = mix in a few other delay tactics here that I can barely remember...; 12. FINALLY--after 2 months (!!!)--we're at the point that the refund actually arrives back into my account, but there's NO refund of my postage despite my emailing them a picture of the postage-paid receipt; 13. So, guess what? I asked about the postage and they tell me they can "only PayPal me and can't refund my credit card," despite that being how I paid for the postage. Everyone knows that PayPal charges a fee to receive $ and I wrote them back and told them that unless they send it "friends and family" I am not going to get my full refund as they promised; 14. Guess what? They stopped communicating with me altogether I have no refund for my postage paid as they promised. I am not holding my breath that I'll ever see that money again.k Everyone reading this and the other 1-star reviews, believe EVERYTHING you read because it's all true. This company is totally incompetent when they are not being sketchy as hell. I will NEVER do business with them again. I have NEVER had such an unpleasant and unnecessarily complicated return of a wrong item in all my life!

I bought a watch from this company 2 years ago and it was initially losing time. I contacted them and at the time (no pun intended) Kiran was helpful and I was able to return the watch for repair which they then sent to Luminox. The watch came back serviceable but was occasionally stopping and losing time again. I decided that I would just live with the issue and adjust the time manually when it happened again, as it was only or three or four times a year. Eventually this year the watch stopped and the second hand was just vibrating. I was unable to get it working at this point and was worried that if I took it to a regular watch repair technician, I would void the warranty. At this point I had the watch over 2 years, so I thought it would be long shot contacting WatchCo, even though I had an extended warranty. To my surprise Kerry was super helpful and I sent the watch back a second time for a repair and service. It is now running perfectly. What was more notable was the helpful manner and excellent customer service from Kerry. In a time where it is near impossible to contact many companies and when you do, their customer care is non-existent, it was so refreshing to speak to someone who clearly enjoys their job and cares for their customers. Kerry sent various emails and kept me updated on the progress. I run my own business and strive to deliver good customer care and I'm happy when I also see other businesses doing the same, when I am a customer. Thanks Kerry and Kiran. All the best. Nick

Ordered a watch and returned it for a different model. They received the watch over 2 weeks ago and I have not gotten a refund. Excuses and lies to delay my refund for reasons unknown. They are shady when it comes to returns and refunds. Customer service is nonexistent. I will have to dispute this with my credit card company to get my refund back.

Ordered watch from their website, which says nothing about items shipping from amazon. Website said they ship via USPS priority mail. Item shipped from amazon. I called them on it. They said they use Amazon to fulfill orders then changed their website so it no longer says ships via USPS. They claim to be an authorize dealer of Seiko but the warranty card was blank. Per other authorized dealer, Seiko has requested authorized dealers provide watches to customer with warranty cards fully filled out. Told them about it, they ignored it. My friend ordered online from an authorized dealer and received a fully filled out warranty card. Told them about it. They ignored it. Watch arrived defective with something rattling around inside the case (not normal rotor noise, which I know well). Sent them a video which they said they could not view. Sent it to someone else who had no issue viewing it. Sent it to them again a different way. Said they could not view it. Sent them a link to a reddit post with the same video, which they said they could view. Would not confirm the watch was defective. Throughout, they kept telling me I could return the watch but that I had to pay shipping and they would reimburse a certain amount. Their website says non-defective return shipping is the responsibility of the customer. Since this item is defective, shipping is then their responsibility. They refuse to tell me how exactly they would reimburse me for shipping despite me asking. They refuse to send me a return label to ship the item back and even though their site says I have to have an RMA number to return it or it will be refused by their receiving office, they said just use my order number and refuse to send an RMA # despite me asking for one. They told me they sent the link to the reddit video to Seiko to determine if it is defective. When I asked how long it would take Seiko to get back to them, they said they don't know because they've never sent anything like this to Seiko before. So they won't confirm the watch is defective and have no idea if or when Seiko might. Their customer service person Eric acts polite in his email replies but refuses to actually address the situation and just says the same thing over and over. It seems they want me to pay for shipping and then will never reimburse me. I’ve read other reviewers had this very problem. This is why they won't say the watch is defective despite it being obvious. I even handled three of the exact same watch, none of which have anything rattling around inside and told them about it. They ignored it. If I had wanted to buy a watch through Amazon, I would have bought it on Amazon. If I wanted a gray market warranty card, I could have bought one on eBay (sellers literally sell the exact same warranty card I was sent in multi-packs).

Very dissapointed. My order from 8 agust till 13 still not be process with reason items not ready. Been 6 days and still stuck.

From placing the order to receiving my watch just 24 hours. Excellent service. Really helpful lady on the phone took the order and payment details and product just as described packaged beautifully. Bonus gift of a watch box and 10% off - Really happy.