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WatchCo.com (watchco.com) has 469 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
watchco.com
Category
Jewelry & Watches
Location
Appleton, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Got exactly what I ordered when I wanted it...perfect.
Response from WatchCo.comJan 13, 2015
Thank you so much!!!
RS
Rafael S.
great experience
Best price i could find and shipped very quickly...great experience to shop at watchco
Response from WatchCo.comJan 13, 2015
Excellent news, Rafael--thanks!
RR
Robyn R.
It was very easy to buy my watch at Watch Co.
It was very easy to buy my watch at Watch Co.
Response from WatchCo.comJan 13, 2015
Glad to hear it, Robyn! Enjoy the watch!
SM
shajida M.
Happy with my purchase
I have enjoyed my purchases. Fast and reliable.
Response from WatchCo.comJan 13, 2015
Awesome, shajida! Thanks!!
AM
Annette M.
Worst Customer Service
“The worst service I have ever received. Ordered a watch on the 11th of December paid for the expensive express international delivery with the approximate delivery time listed on their site of 4-6 days. It is now 30th December and I have not received the watch.! That is 19 days. I have contacted them via email and received the most unhelpful and rude response regarding the refund of the "express" international post cost. Just kept repeating that 4-6 days is an estimate only. I can see from the tracking that it took 5 days to just to get to the place where it was leaving USA. At one stage I was told I would receive it "any day now"!! They obviously don't care about their customers or any return business. They have said "We will contact USPS about the package. Any and all credit we receive from them will be automatically credited to you." And that is it. No further contact. I imagine they hope I will just go away.
Response from WatchCo.comJan 13, 2015
Hi Annette,
I am incredibly sorry for your entire experience with our company. This is NOT how we like to do business. Here at WatchCo, we want to make sure everyone is 100 percent satisfied with their experience with us.
I sincerely apologize for the long delay in receiving your package. I have no idea why it took that long, and USPS has ignored every one of my daily inquiries to them. We did not have any other packages take longer than seven business days to arrive this holiday season with the same shipping method, so I am very sorry that yours was the order that was ruined.
We have not received your package back yet, but your order has already been refunded in full. Would I be able to send a check for the return shipping charges and your trouble and hassle to the original shipping address? I could also PayPal you as well--just let me know if that is alright with you.
Is there anything else I can do for you to make your interaction with us significantly better? Please let me know at your earliest convenience. Once again, I sincerely regret and profusely apologize for the entire experience that you had with our company, and we really want to make this right, even if you choose never to do business with us again.
Thank you so much,
Eric Balkman
Customer Service
The Watch Company
