Brian
Everything great but the price of shipping
Got the hard-to-find part I needed and the price was great. Shipped on time. But I hate having to pay more for shipping than the actual item. Ugh.
Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Wasserstrom (wasserstrom.com) has 297 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Brian
Got the hard-to-find part I needed and the price was great. Shipped on time. But I hate having to pay more for shipping than the actual item. Ugh.
Bethany
I didn't get what I wanted, either they sent the wrong thing, or I made a mistake when I ordered. We can reach them to arrange a return
Response from WasserstromNov 10, 2014
We apologize that you did not received the correct product and for any inconvenience we may have caused. We are more than happy to return the product no matter who made the mistake. Our customer service team can be reached at 1-866-634-8927 option 2, Monday - Friday 8:00 a.m. to 6:00 p.m. EST or [email protected].
Jan F.
I have ordered glassware and china for my B&B, and have been very satisfied with both orders. The products were delivered promptly and each item was intact. The products were of good quality, exactly as specified online, and reasonably priced.
Gerardo A S.
Ordered 21 oz Schooner Glasses and arrived within 3 days. Wow, I was really impressed. There were some glasses that were damaged when I received them but I called Wasserstrom customer service and they are sending replacements immediately. No hassle at all. I would definitely use Wasserstrom again and recommend them to my friends and family.
anita
Delivery was a little slow, replacement flatware pattern was a match although the weight was slightly lighter, pricing was consistent with others. all in all am pleased and would visit site again
Mirei
The quality of paper is being inconsistant. I have received with some marks on papel, folded not nicely. The material of papel was not the same as always.
Craig A. S.
Check out their website. They have everything and at great prices.
Sandra
I ordered a Dutch Oven as a gift. The rest of the order came in fine but the kettle was missing and the lid came in bent at the rim. I called customer service. They were prompt and polite and my package arrived in just a few days but the kettle appeared to have been used. The finish on the outside was thin and spotty and the inside of the pot was scuffed. I am disgusted and have purchased a different Dutch oven elsewhere.
Response from WasserstromNov 4, 2014
We apologize that we were unable to fulfill your order with the proper product and for any inconvenience we may have caused. We do our best to ship the correct products that are new and in good condition. We apologize the dish arrived in poor condition and would have been more than happy to send you another one. We are shipping you another dish at no cost to your for this inconvenience. Thanks for your order and if you have any questions please contact us at 1-866-634-8927 (M-F 8:00 a.m. to 6:00 p.m. EST) or [email protected] Please let us know if there is anything else we can do to help you.