Warby ParkerReviews of warbyparker.com

POS !!!!! Not going there again

Bought WP glasses a couple years ago. The other day they snapped when I was cleaning them. Not crazy hard cleaning, just holding them with a cloth. I phoned customer service and they offered a $50 discount on my next order. Really?? I paid $350 for the glasses. I don't expect glasses to last forever, but for $350 I do expect them to last more than 2 years. I have owned many glasses over the years, including others from WP, and never have I had glasses BREAK IN HALF. Not cool Warby Parker. You should stand by your product.

With multiple attempts and good experience few years back I am done with Warby Parker. They can’t get my prescription lenses correct with multiple attempts and then refuse to take them back or exchange to plain lenses. Staff at most locations is rude and arrogant, not sure where is comes from.

Warby Parker sucks. I ordered a pair of glasses, for which I paid in full, on July 13th. The phony used car salesman con artist at the store told me I’d get them in 4-6 days. When I tracked the package, 11 days later, I got an insultingly phony message about Covid related delays. Finally, on the 24th I got a message that said my glasses were in. On the 26th I went to the store and was told that my glasses had not passed a quality test. I was told my glasses would be ready on the 29th.Today. So I called. No glasses and not a clue about when I would get them. Nobody can tell me when I’ll get my glasses! $420 and Warby Parker has no clue!!! Warby Parker Suuuucks!!! The only good thing is I got a prescription I can I use when I order from Zenni Optical. I repeat; Warby Parker SUUUUCKS!!! I will never use them again.

I would give Warby Parker five stars for everything except their shipping and delivery. For that I give them one star. I give five stars for their service, quality, style and overall good business..... but they refuse to address their production and delivery issues. The last few pairs I've ordered seem to take at least a week to make, and then they ship by USPS. I have talked to them about the fact that in my city USPS can take up to a month to deliver a small package. They know that, but they have told me that that corporate won't spend the additional money to deal with this problem. My last pair took over a month to arrive. They weren't right and they have to be remade, and now I've been waiting eight days and they haven't even shipped them from China yet. This completely sours an otherwise great product.

The quality of their glasses, price and customer service is all amazing. I really love their at home try on too. Great company.

Service in store was great, delivery NOT great, next time through them out the door to me as i pass by the store

Warby parker, are Pretty decent! I have two pairs of glasses from them, one pair broke that i had bought about a year and a half ago, recently, I think it’s because the lady in the store made them too tight on my face when I went to get them adjusted. I called them! they sent me a free pair, with my new prescription for free. If you scratch your glasses within the year, they will replace the lenses! The only downside is, I can’t use my insurance with them, It only took them about three days to send me a new pair. Another issue I have is I have a small face and have to wear extra narrow, with short temples. their variety of options isn’t good! Most people don’t have a face as small as mine, so they have a lot of designs for the majority! Perhaps in the future they will come out with better styles for child sized frames. my insurance only offers me really bad, cheap quality frames and bad lenses, Especially if you have a high index prescription like I do, They would look like I have Coke bottles! They also donate glasses to other countries? I think they should donate to the United States as well! Because Davis vision is terrible. I can’t even get contact lenses with them. I am pretty happy with them as a company, they’re much nicer than other optical stores, that I’ve been in! I will never understand why optical stores charge extra for a contact lens exam? My son just gave me a bunch of daily disposables that he doesn’t use, they’re not my prescription, but they work, for distance! I wish I could exchange them all for the correct prescription. They’re all Acuvue oasis dailies. Thanks WP