Warby ParkerReviews of warbyparker.com

Warby Parkers customer service at the store is quick and easy. Quality of the eyeglasses is great. The shipping time is around one week, but it's free and nothing ships fast these days. My husband is ill and will be out of work for quite awhile, the inexpensive options are so appreciated. I just wish they had told me at the store that they have expedited shipping, I would have done that. I've shopped at WP for 3 years now.

Service is great in their NYC locations, but it keeps on asking me to upload my prescription, which I already did two months ago. Overall experience is good, but could be better

Warby doesn’t bill any insurance. Either they don’t know how or don’t want to deal with them. That statement that they accept most insurances is a lie. They want your money. They give you that nonsense once you pick your glasses. My insurance pays for everything and they stated they were never contacted by Warby even though the workers told me they did. Stay away from this place. Glasses are cute but break easily. Complete scam

Have been ordering my glasses from Warby Parker for the past 6 years. Always had the frames I like sent to my home tried them on and chose my favorite. Well they no longer have at home try on and I live 70+ miles away from a retail location. They’ve also discontinued a frame I bought last time so I can’t just order them with my new prescription. Called customer service and for the first time I had someone reading a customer service (ha ha) script who spoke broken English. He wouldn’t answer simple questions and got smart with me. I called 3 more times and got no answers to my questions. I called the closest store to my location and found out the stores don’t answer or they don’t have phones??? Texted my questions but the text only answered one so I guess it’s AI. I’m not driving 140 miles round trip if I don’t know what kind of selection of frames the store has. One of my unanswered questions. I will no longer support a company that has no customer service and can’t provide information correctly. So disappointed. I guess they’re going to be the next LensCrafters and no longer focus on their customers who don’t have easy access to a store!

Worst customer experience in years. I ordered contacts for the first time through the Warby Parker website which stated my contacts were in stock. I have since received 6 emails saying the contacts are backordered with different dates of availability. Since then (one month ago), my prescription expired so I am unable to get contacts elsewhere and have run out. (I contacted the manufacturer and the other big vendors have them in stock, so how Warby Parker is working with their distributer is highly suspect.) The worst part is a customer service rep said I could get a free online exam and it would generate a new prescription and I could switch brands. None of this was accurate and now I have no way to get new contacts without going back to the eye doctor. Save yourself a huge headache and order from WebEyeCare or 1-800-contacts. Warby Parker seems to be run by a 12 year old.

Tried to order glasses and when I went to pay, I got a message that said There was an issue with your order. Please chat or call to get it squared away. I chatted and called and neither one could help me get the order placed. I just gave up. I’m going to order from somewhere else.

Beware Went to store, had eye exam and proceeded to get three new pairs of glasses. I was struggling with third pair, but sales associate told me to relax…there was a 30 day guarantee. I was told this at least six times while in this store. Fast forward a few weeks and my new glasses arrive and I need to get a replacement. The returned pair was more expensive and I ended up owing THEM because 20% only good on NEW pair. If I had known this, I would have spent a lot more time at store picking the right pair. Very upset.

My partner and I took a trip this summer and I got him to try on some frames at WP. They looked phenomenal on him, but they were much too expensive for him. I knew I'd get them for him for Christmas. So I contacted WP via chat and asked how difficult it would be to submit his prescription and order two pairs for Christmas. "Oh, it's so effortless," I was told by their rep. Newsflash: it is anything but easy! I managed to get his prescription (he just had his exam and I snatched the prescription and uploaded it to WP). Then I get an email a couple days later. "WAIT! We need more information. We need his pupillary distance. All you need to do is take his photo in direct lighting, with a credit card positioned under his nose, perfectly centered, with the magnetic stripe pressed flatly across his mouth." You know, because that isn't suspicious. So I finally got him to allow me to do this. It took WP no fewer than six attempts to get the photo "just right." Then I get another email, "We need more information." What will he be using the lenses for." I had already given them this information. They kept screwing up, so they agreed to meet me half way and pay expedited shipping for $25 on one pair and I'd pay the $25 on the other. I was told they'd be here in 10 days from the 13th. NO. They shipped one pair today (December 19th) and they forgot to ship them expedited. So they will arrive days after Christmas. So I said, at least overnight the other pair. They said, "oh, yeah, about that. They failed quality control so we are having to make them all over." I asked if they would lend me two frames to give to him until the real frames arrived. I was willing to drive an hour in each direction to get them from their brick and mortar store. I was told NO. So now I will have nothing to give my partner on Christmas. I am so angry at this company right now. ZERO STARS. AVOID. DO NOT DO IT!