WANDRDReviews of wandrd.com

Amazing customer service !! Very professional!!! The product is stylish!! And perfect!! Thank you wandrd!!

I bought a set of accessory straps to go with my Wandryd PRVKE Lite bag. A couple of months later one of the clips broke. I was hoping they'd replace the piece that broke, but 15 minutes after I submitted the warranty claim they sent me a code to order a new set for free. That's great customer service. I do hope the next clip won't break so quickly or easily though... nothing traumatic happened to the bag to cause it, so it could be a design flaw. I guess we'll see how the new one fares.

I've owned a HEXAD Carryall Duffel 40L Black for 7 years now. Recently, I encountered an issue with one of the zippers, which affected the bag's waterproofing. After contacting customer service, they sent me a new bag. Seven years later, I couldn't have asked for a better resolution. This bag has been my travel companion around the world; it's practical, lightweight, waterproof, and versatile. Plus, it's the size of a carry-on, so I've never had to pay extra fees during my flights. It was already the best investment I had made up to that point. With the after-sales service, I can confirm that this is the best purchase I've ever made in my life.

Ordered a PRVKE 21 in May 2019 and the front zipper failed in May 2024. I don't have access to the student email I think I used to sign up for a wandrd account years ago, so I didn't have an order number to fill out the warranty claim. I emailed them asking how much it would cost for a replacement zipper since I didn't have the code - and they cross-referenced with an old address and found my order. They then sent me a promo code to get the new and improved current version of the pack for free. I'm staggered. I'll never get a pack from another brand now <3

I bought the backpack about 6 months ago. The chest strap attachment broke on a hike a couple days ago. Got in touch with support. They responded in less than half a day, guided me in making a warranty claim and fast-tracked it. I received a response in less than 12 hours again, where they gave me a replacement backpack completely for free. No hassle, no need to go over everything five times and fight tooth and nail. My backpack was also an older model, so they replaced it with a newer one. As someone who's had A LOT of experience with customer service, this stood out to me as among the best experiences over the years. The backpack itself is also pretty great. The materials have so far been durable, it's by far the most versatile bag I have, and apart from the chest strap issue, which literally popped up over the weekend, I've had zero complaints, really.

Extremely happy with my PRVKE 31L Wasatch green that I have had since 2019. Been using it both for work and in my privat life all the time. It is especially handy when travelling. I can manage easily for a 3-4 day trip abroad with the PRVKE 31L. I was so happy with the bag that I chose to order the PRVKE 41L for longer trips and I've been super satisfied. I also bought some WANDRD tech bags for cables, chargers, powerbanks and other gear. Recently and I got extremely fast, good and kind customer service from WANDRD. Thank you so much fot the awsome stuff you make! You guys rock!

I've owned the Original PRVKE for 5+ years, and it's an absolute workhorse for work and vacation trips. I've taken multiple 7+ day trips with just this pack, including a 2-week trip around Vietnam. Recently, the seaming started to split near a shoulder strap, and I had the most positive experience filing a warranty claim. Aside from that seam, this bag is still in near-perfect condition after 5+years. WANDRD responded with a super positive solution within 12 hours of the claim being filed. Looking forward to supporting and repping this brand more in the future.

J'ai acheté mon sac il y a deux ans. J'ai eu un problème avec la fermeture et le SAV m'a remplacé le sac grâce à la garantie à vie. Juste au top !