WANDRDReviews of wandrd.com

Customer service was excellent and very quick however the quality of the sling bag is shockingly poor especially considering the price. Strap pulled away from the bag and was shown to be attached by a single row of stitches. Company reviewed my warranty claim immediately and is providing a replacement but I will not purchase another product from them In response to wandrd response, the strap only has one line of stitching and no other obvious holes from any stitches that may have pulled out. The seam may be double stitched but it didn't hold the strap in. The only strain that caused the problem was my momentum after snagging bag on a car door. For the price of the bag you should be able to subject it to far more abuse than I ever have. The momentum was minimal all I was doing was leaning forward. No other bag I have ever owned has suffered damage in any way under far more strenuous conditions.

I bought my first and only Wandrd bag in 2020 and it has lasted me almost 4 years of incredible adventures. Truly this bag has been with me through it all. Sadly this year one of the zipper came off and I tried to fix it but it broke again. However, I realized that Wandrd has lifetime warranty so I messaged them, and the team helped me right away to get another replacement bag. I cannot express my gratitude enough and I am so happy to receive a new PRVKE bag. Though it will be bittersweet to say goodbye to my old bag, this whole experience has been so smooth and easy. I can't wait to use the new bag for many many years :')

I’ve been using Wandrd products for several years now, starting with their famous PRVKE backpack line, and I absolutely love their build quality and materials. The choices they make for flexibility allow me to use my bags in so many situations. I recently had to claim a warranty on one of their tech bags and they processed it so fast and gave me the best result. I’m in awe of their commitment to durability.

Grandioser Service. Ein 5 Jahre alter Rucksack wurde wegen eines Defekts anstandslos ersetzt.

Such a great company! On top of their products, the support team really is amazing. I was able to get in touch with the support team, fill out a warranty claim, and have a new camera bag sent out to be in maybe 1-2 hours? I honestly still can't believe it. Thank you WANDRD team!

Finally the perfect backpack for me. I think the concept with the accessories is brilliant and I was able to configure my backpack exactly as I wanted it. The support is also really excellent, I had a problem with an accessory order where the house number somehow disappeared and they took care of it immediately and solved it. Above all, he is honest straight away and admits when something hasn't gone so well and there has been a mistake somewhere - that's customer contact at eye level. For me, it feels like buying from friends. I think these are people who really love their product. sounds like a song of praise, but is based on my real experience.

Great products. Nice looking and great quality. They kept their promise with the lifetime warranty. After years of heavy use, I got the new model of the backpack. Thank you! :)

Exemplary after sales service