Walther Arms, Inc.Reviews of waltherarms.com

Their "Legendary Lifetime Warranty" is Legendary, just not in the way they pretend it is, as a matter of fact, it is useless when you have an issue and you ask them to stand behind it, and on top of refusing to honor it, they damaged my rifle as well, due to improper packaging before shipping it back to me without fixing anything. Conveniently for them, the customer service management is refusing to even reply to my emails, let alone address my concern, needless to say, I highly discourage anyone from buying any of their inferior products, there are much better competitors alternatives on the market with great customer support.

Walther is horrible when it comes to communications. The really need to look into their customer service their agent provide. I was lied to several times about my order and when it was “shipped”. Spending as much money on a gun that I need, I would think they were treat their customers better. I will not purchase again ‼️‼️‼️

It took a bit of time to get a response but they did. I received my safe and wish it would have been the better one.

Walther quality is terrible. I have used hundreds of different firearms over the years, but have never seen such junk as these recent Walthers. I own two new guns that have been pieced together with lots of roll pins and phillips head screw with threads for wood, not machine screw threads. It has caused pieces to strip out and fly off the gun. That is the kind of thing that could get you killed. Save your money and buy a good Smith & Wesson, Colt, Springfield, Sig, Ruger, or CZ that you can depend on. By the way, calling customer service was no help as they said they don't have parts and then demands met with wrong parts that won't work. They delayed just long enough to be outside of the money back guarantee.

Filled out customer service form online TWICE regarding replacement backstraps for a Walther P99 .40 cal. These P.O.S. parts desintegrate and crumble, not due to misuse or chemicals used on gun. Hell I own other brands and their parts have never crumbled and desintegrated for any reason. Customer service NEVER even acknowledged reading my request, let alone answered me. So clearly they DO NOT stand behind their junk products, first and LAST purchase of any Walther crap.

Joy your representative is extremely polite and very professional. He is helpful and knowledgeable. Glad he was helping me.

I had an issue with a firearm that was purchased years ago. After contacting Walther, Paul had helped me figure out how to remedy the situation and professionally took care of it! I was able to go through the Warranty process easily and was efficiently compensated. Thanks again!

I had some questions about a promotion. The company got back to me quickly and answered my questions. I had heard good things about Walther's customer service and they went beyond my expectations!