Walther Arms, Inc.Reviews of waltherarms.com

I cannot recommend Walther based on my experience. My P22 suffered a catastrophic slide failure that sent debris back toward my face. The slide cracking and failing on P22 pistols is a well-documented issue that has been discussed by owners for years, which makes the experience even more concerning. What disappointed me most was not just the failure itself, but how the situation was handled afterward. My slide was at Walther for weeks. At one point, communication was so poor that it seemed like nobody even knew where my slide was. I was also waiting on a captured guide spring with very little information about what was happening or when anything would be resolved. Not once did anyone ask if I was injured or even if I was okay after a firearm failure that occurred close to my face. That lack of concern spoke volumes. To make matters worse, representatives did not even seem to know basic details about the firearm they had in their possession, including the color of the replacement slide. That did not inspire confidence that my case was being handled carefully or professionally. Firearms manufacturers should treat safety incidents with urgency, clear communication, and genuine concern for the customer. In my experience, Walther failed on all three. The P22 slide failure was bad enough. The customer service experience afterward was what convinced me not to buy another Walther product.

Purchased a New Walther PP .32 SS. Beautiful craftsmanship. Beautiful case. Absolutely love the Aesthetics. Shoots accurate, smooth and almost flawless. Fails to eject a live round by cycling slide, unloading before firing the round. Contacted service, they answered the phone, emailed all necessary information, and promptly handled the matter. Great customer service!

Purchased a PPKS in November 2026 and the first time i shot it the grips craked. Contacted them did the warranty process and took a long to ship new grips and they did not include my apartment number so i was told they were returned. I have been trying to have them reshipped and every time i called i get get a different answer about they were shipped but can not provide a tracking number. Here we are in February and i still dont have the grips. I will not contact them anymore but you can be sure i will never purchase a Walther Arms product again.

Most unreliable firearms in existence. They will be going out of business over the next few years. They don't make anything that doesn't jam all of the time. Used to be the best now they are the worst of the worst.

Walther USA, Customer service/repairs & parts department is absolutely awesome! I needed parts for the sadly discontinued CCP and they came through! They helped with questions and advice, and sent me a "service pack" of parts to keep my CCP up and running for many years and rounds to come. Thank you Walther USA

I spoke with Gavin in Customer Service regarding the optic plate I was told had shipped on October 28th with a stated delivery window of 14–21 business days. I explained that I had not received the item or any tracking information. Gavin informed me that the email I received was sent in error and that the plate was actually out of stock, with an additional estimated wait of up to three weeks. I advised that this plate is for my duty weapon and that I relied on their October 28th communication; had I known it was not shipping, I would have purchased the plate elsewhere. He referenced the six-week delivery estimate on the website, but I reiterated that the last official correspondence stated the item had already shipped. Throughout the conversation, Gavin became condescending and repeatedly emphasized that the plate was free, which was unnecessary and unhelpful. I clarified that I was not complaining about the cost — only holding the company accountable to the timeframe they communicated. I asked if, given their admitted error, my order could be expedited. He declined, stating that doing so would require expedited handling for all customers. When I requested to speak with a supervisor, I was told none were available and that a supervisor could not assist with expediting the order regardless. Overall, the interaction was disappointing, and the customer service approach did not reflect the level of professionalism I expected.

Called into Walther Arms customer service to inquire about a spring that fell out I could not Identify after I field stripped for cleaning. Dan Papp answered the call and immediately sent a schematic to my email all while walked me through reinstallation while he had the same platform in his hands as I do. Dan Papp definitely went above and beyond in my opinion. He could have read a script, charged me money, and sent me on my way. Thank You Dan Papp you are awesome

Unbelievable Customer service, the best. My weapon failed on the range last Sunday and was repaired and returned in 6 days. Wow !!